DC DX
hace 4 semanas
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
AIRLINE IT IS LOOKING FOR A TALENTED TECHNICAL SUPPORT SPECIALIST
Role and Responsibilities
What will you achieve?
Under general supervision, provides technical support to internal and high visibility customers through different communication channels (phone, chat and email). Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level agents or external customers. Accountable for quality assurance and technical coaching to 1st level specialists. Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills. Handle system outages from a technical perspective and internal/external customer communications. Contribute in the process to prioritize trackers regarding system bugs. Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies. Ability to multitask and handle tough deadlines are required. Position may require on call duties.
What's in it for you?
Qualifications and Education Requirements
Must Have Skills:
Nice To Have Skills:
BS/BA degree in Computer Science preferred, or commensurate experience required Minimum 2 years related experience as a Systems Administrator/DevOps\Developers supporting development teams Understanding of development languages and scripting. Understanding of networking and basic software architecture Familiar with monitoring tools. Familiar with programing languages.We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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