Support Analyst
hace 2 semanas
Descripción
**¿Quiénes somos?**
Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por la innovación con inteligencia artificial y machine learning, aplicando tecnología blockchain e introduciendo la identidad digital descentralizada.
Entre su sede en España y sus filiales en APAC, EMEA y LATAM reúnen a un equipo multidisciplinar con un 70% de perfiles técnicos que trabajan para ofrecer la mejor solución al cliente más exigente. La compañía ofrece a sus empleados un entorno creativo y puntero donde trabajar se convierte en pura inspiración.
FacePhi desarrolla su tecnología con el objetivo de lograr la mejor experiência de usuario que, además, cuenta con el conocimiento y consentimiento previo del cliente. De esta forma, la firma cumple con los más altos estándares éticos respetando las normativas KYC, AML y RGPD. Hoy, la empresa que comenzó siendo líder en la industria financiera, uno de los sectores más exigentes con la seguridad, tiene presencia en muchas otras: seguros, salud, administración pública, viajes y transportes, eventos deportivos y movilidad compartida.
Facephi cuenta ya con 300 millones de usuarios en todo el mundo y más de 250 clientes, con una tasa de retención superior al 95%.
Estamos buscando perfiles profesionales con más de un año de experiência como técnico de Service Desk o similares
**¿Cuáles serán tus funciones?**
- Primera atención y respuesta de tickets recibidos en Soporte LATAM
- Resolución de tickets en primer nível de atención
- Clasificación y asignación de tickets de Soporte
- Seguimiento de tickets para asegurar cumplimiento de SLA pactado
- Escalamiento de tickets a proveedores externos
- Gestión y administración de diferentes procesos del área
- Apoyo a las diferentes áreas de la empresa
**¿Qué ofrecemos?**
- Formar parte de un proyecto profesional sólido y con futuro de una compañía en expansión
- Estabilidad laboral
- Incorporación a un proyecto joven e innovador
- Buen ambiente de trabajo
- Flexibilidad horaria
- Plan de Teletrabajo
- Seguro médico privado
- Retribución salarial competitiva
- Feriados libres
- Día del cumpleaños libre
- FacePhi benefits
Requisitos mínimos
- Estudiantes de carreras relacionadas al área tecnológica
- Experiência en cargos similares de al menos 6 meses
- Disponibilidad para trabajar de 09:00 a 15:00hs GMT -3
- Sólida ética de trabajo, orientada a objetivos y atención al detalle
- Buena disposición y trato con los clientes
- Capacidad de trabajo en un entorno dinámico
- Proactividad
- Adaptabilidad al cambio
**Se valorará**:
- Conocimientos de otros idiomas (fundamentalmente inglés y portugués)
- Capacidad de trabajar de forma autónoma y con iniciativa propia
- Conocimiento de herramientas de gestión de tickets
Detalles
- CATEGORÍA
- Otros
- SUBCATEGORÍA
- Sin especificar
- SECTOR
- Servicios y tecnología de la información
- JORNADA LABORAL
- Media Jornada
- MODALIDAD DE TRABAJO
- Mixto (Presencial y Teletrabajo)
- NIVEL PROFESIONAL
- Empleado
- DEPARTAMENTO
- Servicios
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