Operations Issuing Associate

**Why you should join dLocal**

You will be a part of an amazing global team who makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 600+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we take smart risks and own them, and if this sounds like you, we know you will love being a part of our team

Want to know more about what we do? In a nutshell, dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands such as Amazon and Microsoft rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our merchants to make inroads into the world’s fastest-growing, emerging markets. An exciting challenge, right? Keep reading to learn more

**What's the opportunity?**
- We are looking for an Issuing Associate to join our Operations team. This role's primary responsibility is ensuring our operations run smoothly and that all processes are optimized, internally and externally._
- Preferably based in a Latam country._

**What will I be doing?**:

- Managing data and reporting for new product lines within the company
- Give the needed support to different departments within the company
- Identify problems: identifying operational issues and potential concerns
- Improve the overall efficiency of specifics products of the company
- Recommend solutions: based on the research and analysis, make presentations and reports that support the recommended solutions to the identified problems and concerns
- Analyzing performance results and promoting optimizations in order to deliver the best experience and performance to our customers
- Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (Audit, BackOffice, etc)

**What skills do I need?**:

- Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
- Knowledge of data analytics and reporting
- Outstanding presentation, reporting, and communication skills
- Observant profile to determine where the flaws lie (attention to detail)
- Curious profile and positive attitude
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
- Ability to work with tight deadlines
- Team spirit
- Advanced/Fluent English
- Spanish
- Portuguese is a plus

**What happens after you apply?**

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal