Global Internal Cx Leader
hace 7 meses
**What you will do ?**
- Responsible for the use of the self-management tools (HR Portal, AI - Chatbot - HR communities) that Equifax makes available to its 15000 employees in 22 countries, in 4 languages (English, Spanish, Portuguese and French).
- Responsible for the strategic design of the Virtual Agent (Chatbot) interactions as well as its learning process (machine learning).
- Responsible for the collection and analysis of information on employee behaviors, preferences and needs regarding the use of self-management tools and internal customer support to identify areas of improvement, track the effectiveness of Equifax initiatives to improve the experience.
- Responsible for the design of the communication plan with the objective to educate and promote the use of self-management tools.
- Responsible for proposing and co-leading the development and implementation of new initiatives as well as the maintenance of the Service Now platform, HR module.
**What experience you need ?**
- +5 years of experience in web content management or portals in different languages for different countries.
- +1 year of experience in content management platform e.g. Service Now, Google site, Lum Apps or similar
- +5 of experience in the execution of internal communication projects.
- +5 of experience in communication strategy.
- +5 of experience working with focus on customer experience.
- +5 years of experience leading teams.
- Advanced English proficiency.
**What could set you apart?**
- Portuguese Language skills
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