Vice President IT

Requisition ID: 155894

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

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Purpose_**

Define and implement strategic direction, goals, and values for country-specific Technology and Operations teams in line with Global strategies and country priorities.

Leads and oversees Information Technology & Operations in Scotiabank Uruguay ensuring business strategies, plans and initiatives are executed and delivered in compliance with government regulations, internal policies and procedures.

The incumbent is responsible for transmitting and achieving the needs of the business, and the business model, to and with the Technology staff. Enabling the fast organic change required by the business in a highly competitive technology environment. Assuring the daily operation, maintenance and high availability of the banking services, solutions and data centre. The Operation, maintenance, support and development of local IT solutions supporting regulatory compliance, all customer services, sales, treasury, security and all bank administration functions.

Provides centralized delivery of noncore functions for the business in Uruguay / IB complementing the Bank’ s goal of improving productivity, enhancing service and reducing costs. Provides proactive support to clients by monitoring external indicators, correction of issues and trends and promotes the adherence and/or reengineering of policies, processes and practices to further enhance the client experience and/or gain efficiencies.

Ensure operational units are supporting the Bank’s ability to improve customer experience and deliver effective Customer metrics.

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Accountabilities_**
- Leads and drives a customer - focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Leads the development of a robust service culture and a strong relationship with clients / service users by:

- Ensuring Service Level Agreements are in place; that all staff are aware of the agreed service standards, and the SLA terms are met.
- Implementing effective monitoring and reporting processes to measure service against agreed standards
- Initiating prompt and effective corrective action if service standards lag or are not met.
- Leads the delivery of effective operational support by Operations & Shared Services units by:

- Implementing an effective external indicator system to identify problems / trends and to initiate appropriate corrective action
- Directing periodic reviews of units to ensure operating practices conform to Bank Policy and to establish compliance / governance guidelines.
- Managing outsourcing agreements (including negotiation of contracts).
- Ensuring units are operating within budgets.
- Strengthens operating efficiency and continually identifies new opportunities for centralization by:

- Exploring viable business opportunities such as outsourcing and insourcing
- Promoting the reengineering of processes / review staffing reductions to enhance service levels, improve productivity and reduce costs.
- Continually challenging the “status quo” through innovation.
- Leads the daily the systems operation, ongoing maintenance, high availability, and support of the banking and IT solutions. Oversees the delivery of business support solutions in Uruguay, aligned with business needs and strategy of the Bank.
- Create a high performance environment were employees invest wisely, take accountability and work on the right things. Ensure timely high quality processes and procedures are efficient and effective to enable our business partners’ success and deliver a superior customer experience.
- Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

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Education / Experience / Other Information (include only those that are specific to the role)_**
- University degree in Engineer or similar areas; Master’s degree recommended in Business Administration, or IT.
- 10 Years of management (Development, Infrastructure, IT Architect, or similar); or 10 Years of I