Iot Solution Engineer
hace 4 semanas
**Buscamos**:
We are looking for you as an IoT Solution Engineer. Join our new Service Management Team located in Montevideo, Uruguay and contribute to the revolution of the IoT market
YOUR SKILLS
You are experienced with the architecture of a mobile network.
You are able to control an IoT device/modem e.g. from a Raspberry Pi / Arduino to initiate network attach, create a PDP context, etc.
You are able to troubleshoot network issues, interpret network traces, dedect and resolve possible issues.
You have good knowledge of network protocols (TCP/UDP, MQTT, HTTP, GTP, MAP).
You have experience with programming languages to create scripts to be used during daily work (e.g. Bash, PHP, Python, Perl, SQL, etc.)
You have experience in cloud environments (e.g. AWS)
You are familiar with incident
- and problem management (e.g. according to ITIL)
You bring first experiences with a ticketing system.
You have a Hands-On mentality and you are team-oriented.
You have good communication skills and power of self-assertion.
You have good English skills in speaking and writing.
**Objetivo de la posición**:
YOUR MISSION
You'll work on 2nd level customer tickets that will come with a huge variation of issues to be resolved - together with our different product teams.
You will analyse the issues and coordinate the solution within 1NCE and our suppliers. You'll ensure that the customers are satisfied with the resolution. If required you?ll also coordinate escalations towards our suppliers.
You are performing an important contribution for the success of our product, because you ensure that our customers understand our product and can integrated it successfully in their environment.
You'll support our pre-sales team in customer appointments by adapting our products to customer specific environments.
YOUR GAINS
An exciting environment that will revolutionize the telecommunications market for IoT.
Varied, agile work in a growing company with an international team where teamwork is more than a buzzword.
Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future.
Trusted working hours, laptop, mobile phone, and the possibility of home office.
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