Manager Software QA Engineering
hace 3 semanas
**Job Title**:Manager Software QA Engineering**:
**Location**:
ZonAmerica, Montevideo, UY
Remote Options (if applicable):
**Req ID**: 57740
**Job Family**: Information Technology/Software Development
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
Sabre Hospitality Solutions team is seeking a highly motivated professional for the Quality Engineering Manager - Defect Mgmt role.
As a Manager - Defect Management, you will:
- Exhibit strong project/program management skills across a large portfolio, working with several global cross functional teams
- Focus on User Experience and drive improvement measures of production systems, such as, reliability, quality, with an eye for customer pain points, developing insight into long standing issues needing prioritization
- Ownership of Defect Process - establish and oversee end-to-end defect management process, ensuring proper hand-offs and coordination, managing RCAs. Assist Dev and QE on prod defect prevention through tracking of defect reactivation rate.
- Establish Defect Review Board meetings - increase the presence of defect review; increase visibility and status of defects. Facilitate recurring conference calls/meetings to triage issues for any customer facing high priority issues
- Release Oversight: Monitor production for recent production deployments for any Incidents/Defects and manage the defect resolution engagement with teams. Primary QE point of contact for Production Incidents/Defects. QE face-off with internal customer partners, triaging prod critical defects, gathering RCAs
- Communication - Drive communication, collaboration, liaise, routing, facilitation of validation, escalation management across several groups (such as PO, PM, AD, RE, SRE, QE). Communicate regular progress/risks to stakeholders.
- Change Reviews - represent QE in Change Review approvals| tickets| meetings
- Quality Standards & Policies - help ensure defect management quality standards and policies are consistently implemented across; ensure Rally/Jira/Salesforce hygiene is maintained, ensure ease of adoption, establish guidelines for Defect Management tasks, engagement with support team
- Dashboard & Reporting - establish metrics, measurements, and reporting of production defects driving reduction and improving quality. Develop and share metrics dashboard, recurring reports, and operational decks.
- Compliance & Audit - ensure relevant evidences are maintained for compliance audit; liaise with compliance team as required
- Build cross team Synergies - continuously identify process gaps/recommend efficiencies, identify risks and help foster cross team synergies
**Job Requirements**:
- Strong project/program management experience
- Demonstrable experience of 10+ in program/product management, leading global cross-functional teams driving defect management across several projects/teams including review/resolution/prevention
- Experience in using data to derive insights and drive improvements
- Excellent communication skills - written and verbal with various levels within the org
- Ability to actively lead and steer defect management/review meetings and facilitate actionable outcomes
- Possess sound working knowledge of software development lifecycle and agile methodologies - issue tracking systems and issue management processes
- Proven experience working in high pressure environments with strong time management, prioritization skills
Technical Skills:
- Dashboard Development - Excel macros/Grafana/Tableau etc.
- Metrics Collection - Splunk, Unix
- PM & Agile tools - Rally/JIRA/SNOW
- Six Sigma/Lean/ISQTB/Agile - SAFe/PSM
EDUCATION:
Bachelor's degree in Computer Science or Engineering or related fields, PMP
**Benefits**:
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of
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