Cs Operations Agent

hace 2 semanas

Montevideo, Uruguay Entain A tiempo completo

**About The Role**:
**Responsabilidades clave**

Principal:

- Resolver las inquietudes, problemas de los clientes dentro de los plazos establecidos, a modo de garantizar la fidelización de estos en el tiempo.
- Intermediar entre el cliente y otras áreas en pro de resolver inconvenientes o solicitudes.
- Detectar mejoras para plantear a Supervisión, planes de acción en base a las necesidades del cliente.
- Cumplimiento de las métricas de performance de la Organización.

Esencial:

- Educación: Nível Secundario.
- Office nível intermedio.
- Habilidades digitales nível intermedio (manejo de PC, Correo Electrónico, Plataformas online, etc.).
- Idioma portugués escrito, preferentemente nativo.
- Idioma Inglés escrito nível básico.
- Disponibilidad horaria.

Deseable:

- Enfoque en los Clientes:
Convierte a los clientes y sus necesidades en el punto focal de sus acciones. Desarrolla habilidades que le permiten lograr los resultados establecidos por la Organización mes a mes en el entendido de cumplir con los parámetros de servicio establecidos para asegurar la satisfacción del cliente.
- Organización Efectiva:
Controla la calidad del trabajo, asegurándose de priorizar correctamente las tareas, organizar su tiempo y evitar distracciones irrelevantes que interfieran con la ejecución de sus tareas.
- Orientación a Resolución de casos:
Es capaz de sacar el máximo rendimiento para lograr cerrar de forma eficiente y en el tiempo establecido las solicitudes/inquietudes/ reclamos de los clientes.
- Compromiso y Responsabilidad:
Es Solidario para colaborar con el Sector y otros Sectores y realizar un esfuerzo extra para alcanzar el resultado del Equipo. Flexible para adecuarse a los cambios de días y turnos en pro de las estrategias del negocio. Consistentemente "da un poco más". Presenta nulo o muy bajo nível de ausentismo.

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain**

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

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