Cx Analyst Junior

hace 7 meses


Montevideo, Uruguay Ripio A tiempo completo

Hola futuro Ripionauta

Estás listo para subirte a la nave? Te estamos esperando para ir juntos _#ToTheMoon_

En Ripio construimos productos financieros sobre tecnología Blockchain para potenciar la economía en la región y ampliar las posibilidades de inclusión.

**¿Qué hacemos?**

Lideramos el acceso al ecosistema cripto como una de las principales compañias blockchain de America Latina.

**¿Cómo lo hacemos?**

Nuestra cultura es el resultado de las experiências e identidades que cada Ripionauta imprime en la empresa. Nuestros valores nacen de esa cultura y representan lo que todos en Ripio debemos detectar, celebrar y potenciar en los demás.

En esta oportunidad buscamos un/a **CX Analyst** **Junior **para sumarse al equipo** de CX**:
**Tu nuevo desafío será:
- Procesar solicitudes de usuarios proactivamente con o sin ticket generado.
- Analizar y escalar al grupo de Customer Experience las incidencias identificadas que puedan afectar la experiência del usuario.
- Contactar a los usuarios vía telefónica.
- Cualquier otra actividad que se requiera para seguimiento a la calidad del servicio.
- Gestión de proyectos asignados al equipo

**¿Qué esperamos de vos? ‍‍**
- Experiência de 1 a 2 años en atención al cliente/soporte
- Conocimiento en herramientas de soporte
- Conocimiento basico/intermedio en crypto
- Paquete Office/Google
- Nativo en idioma Español
- Deseable conocimiento basico/intermedio en Idioma Portugués

**¿Qué ofrecemos a cambio?**

Creemos que para llegar a la luna tenemos que viajar _con comodidad_, es por esto que te proponemos:

- Remote first **‍**:

- Work from anywhere
- Kit de bienvenida (Usamos macbooks)
- Cursos de idiomas (Inglés o Portugués)
- Capacitaciones
- Bono anual
- Tarjeta de almuerzo mensual
- Semana FREEN de año ️
- Vacaciones extendidas (Días hábiles, no corridos)
- Prepaga de primer nível para vos y tu familia ️‍
- Licencias extendidas
- Día off de cumple
- Te ayudamos con los gastos de conexión

Y más, pero no queremos seguir spoileando...

**Nuestros procesos de selección**

Para crear equipos de alto impacto, necesitamos seguir un proceso de selección que se adecue a cada área y rol, en donde la comunicación y feedback en cada etapa sea lo más importante.

Desde Talent Acquisition, nos comprometemos a mantenerte informado en cada etapa y brindarte feedback siempre que quieras.

Desde nuestro valor: _mentalidad sin prejuicios_, estamos comprometidos con la diversidad e inclusión en los espacios de trabajo. Todos las personas postuladas serán consideradas sin importar raza, color, religión, sexo, origen, identidad o expresión de género, estatus social, orientación sexual o cualquier otra característica protegida por la ley.

**Te invitamos a ser protagonista de este viaje y descubrir tu propio camino juntos**
- Búsqueda laboral equitativa. El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo ofrecido._


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