Analista Customer Service
hace 3 días
**Overview**
- Los consumidores y consumidoras disfrutan de los productos de PepsiCo más de mil millones de veces al día en más de 200 países y territorios de todo el mundo. PepsiCo generó más de $79 mil millones en ingresos netos en 2021, impulsados por un portafolio de bebidas y alimentos convenientes que incluye LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® y más. El portafolio de productos de PepsiCo incluye una amplia gama de alimentos y bebidas agradables, incluidas muchas marcas icónicas que generan más de mil millones de dólares cada una en ventas minoristas anuales estimadas.
- Nuestra visión es ser una empresa líder global en alimentos y bebidas al ganar con PepsiCo Positive (pep+). pep+ es nuestra transformación estratégica que coloca la sustentabilidad y el capital humano en el centro de cómo crearemos valor y crecimiento operando dentro de los límites del planeta e inspirando un cambio positivo para el planeta y las personas.
- Nuestra gente impulsa nuestra cultura. No hay dos días iguales; somos dinámicos y dinámicas y tenemos equipos apasionados que adoptan nuevas ideas a través de nuestro espíritu colaborativo. En PepsiCo, tenemos un fuerte compromiso con impulsar un equipo de trabajo diverso al crear un espacio colaborativo, diverso, equitativo e incluyente, en donde todos y todas -independientemente de cómo nos vemos, de dónde somos o a quién amamos
- tengamos una voz. En PepsiCo tenemos un espacio para ser Únic( )s.
- El presente llamado se encuentra comprendido por lo dispuesto en la Ley Nº 19.691 sobre promoción del trabajo para personas con discapacidad. La persona en situación de discapacidad deberá expresarlo en su postulación y estar inscripta en la Comisión Nacional Honoraria de la Discapacidad
**Responsibilities**
- Responsable de maximizar In stocks, dinámicas comerciales, ejecución de innovaciones y productos discontinuados, disminuir y optimizar costos, reportes y análisis.
- Utilizará la información obtenida de los clientes para desarrollar los Scorecards de servicio en busca de proceso de mejora continua mediante un governance semanal con el cliente y el equipo de ventas;
- Gestiona los Indicadores claves del cliente: Porcentajes de In stock, Fill Rate, Forecast Acertados, Bias, performance de eventos, DOH, Sell Out, lead time y entregas on time
- Gestiona cumplimiento de volúmenes de ventas y lidera proceso de pedidos sugeridos ante dinámicas comerciales y promociones.
- Gestiona la optimización de costos logísticos y reducción de devoluciones con los clientes.
- Inicializar nuevos sku alineado al Forecast.
**Qualifications**
- Egresad() de carrera de grado en Ingeniería Alimentos/Química, Licenciado en comercio exterior, Licenciado en Gestión Comercial y Ventas, Licenciatura en logística, o careras a fines
- Experiência en Customer Service, Logistica y Planning
- Manejo avanzado de Microsoft Office (Excel, Access, Power BI, otros)
- Inglés (no excluyente pero un plus)
- Experiência en Supply Chain y/o abastecimiento
- Conocimiento del proceso S&OP y manejo de Forecast
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