Senior Citrix Support Engineer

hace 3 semanas

Montevideo, Uruguay CAE A tiempo completo

**Role and Responsibilities**

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets - Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

**The role we are offering you**:
The Flight Services Infrastructure Team is looking for a Citrix Engineer to join our service operations team and support our continued stability. Are you ready to:

- Install, configure, and maintain our Citrix infrastructure and related components.
- Plan, test, and implement software and firmware updates in the various Citrix components as well as the underlying operating systems.
- Introduce automation where possible to improve team’s efficiency (i.e., Patching automation, self-provisioning services, etc.)
- Support, add, and/or improve Citrix monitoring to ensure the farm is always healthy
- Create and maintain Citrix Farm documentation and related processes.
- Participate in an on-call rotation, performing troubleshooting activities and implementing necessary fixes to restore stability.

***
- BS/BA degree in Computer Science, Technology Management, or Information Systems preferred
- 5+ years of proven work experience managing a Citrix environment
- Citrix Virtual Apps and Desktops 7 Advanced administration or Citrix Certified - virtualization (CCA-V, CCE-V, CCP-V)
- Citrix ADC certified (i.e., CCA-AppDS)
- Citrix Virtual Apps and Desktops Service on Citrix Cloud
- Experience with Citrix Cloud, Director, and ADM (NetScaler MAS)
- Good knowledge of Windows server and Active Directory
- Understanding of basic Network components
- Experience with data analysis and troubleshooting
- Strong communication skills in English, written, and verbal
- Must be able to work with an international team spanning multiple offices around the world

**Additional desired skills**:

- Experience using AWS Platform (preferable AWS Certified Cloud Practitioner or better)
- Terraform knowledge
- Experience with CI/CD pipelines (preferable Azure Devops Pipelines and Ansible)
- Experience with Zabbix Monitoring
- Understanding of ITIL and ITSM frameworks
- Experience with change management processes and tools (preferably ServiceNow)
- Ability to clearly document and explain symptoms and solutions to complex problems.

***

**CAE offers**:

- an environment where your initiatives will be recognized and valued.
- the opportunity to travel internationally
- the opportunity to work on a variety of projects on a multidisciplinary team.
- the opportunity to represent the organization at external conventions and conferences.
- the possibility to work from home occasionally.
- flexible schedules.
- attractive employee benefits.

Come share your passion with us

**About CAE**:
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

Everyday, our people make the amazing happen. Their work enables our customers to perform at their best and move society forward. Our people are the heart of our first-class organization.

LI-VM1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender div

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