ServiceNow IT Management Specialist
hace 3 semanas
Job Overview
We are seeking an experienced ServiceNow Support Engineer to join our team at Sabre. As a key member of our IT department, you will be responsible for supporting and implementing IT Service Management processes in the ServiceNow tool.
About the Role
This is a unique opportunity to work with a leading company in the travel industry, leveraging your technical expertise to drive business growth and success. You will have the chance to work on exciting projects, collaborate with a talented team, and develop your skills in a dynamic environment.
Key Responsibilities
- Troubleshoot and resolve ServiceNow-related issues, working individually and collaboratively with other teams.
- Provide analytical and technical expertise for ServiceNow configurations and scripts.
- Load, manipulate, and maintain data between ServiceNow and other systems, using manual methods or plugins, web services, or other suitable tools.
- Deploy new releases and enhancements into the ServiceNow production environment.
- Work with process/product owners and team members to develop new features and functionality, ensuring consistency and adherence to best practices.
- Participate in testing and correction of reported defects, including support for ServiceNow upgrades.
- Develop or update application administration documentation.
- Articulate complex technical concepts using clear, concise business language.
- Provide mentorship to new or developing team members.
Requirements
- Bachelor's degree in Computer Science or equivalent.
- Minimum 3-5 years related experience, with prior software development experience preferred.
- At least 3-5 years' experience with the ServiceNow tool, working with modules such as CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
- At least 3-5 years' experience in an ITIL-aligned environment.
- Experience working as part of an Agile Scrum Team.
- Good understanding of best practices in project delivery and service management (ITIL), particularly in outsourcing situations.
- Proven ability to work collaboratively with stakeholders and external service providers, building effective relationships.
- Excellent technical awareness and understanding of core technology, including bespoke applications and core systems management systems and tools.
- Demonstrated understanding of business priorities and the criticality of platforms and applications.
Skills and Qualifications
- ServiceNow experience with core ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics.
- ITIL or Six Sigma process improvement experience.
- Microsoft Excel and PowerPoint.
- Scripting and/or workflows.
- Certifications:
- ServiceNow Administration.
- ITIL Foundations.
Benefits
- Competitive salary: $80,000 - $120,000 per year, depending on experience.
- Annual performance bonus plans.
- Development opportunities within the company or globally.
- Private health insurance for employees and eligible children.
- Extra paid time off (5 extra days each year).
- Three-month paid parental leave (12 weeks for fathers/18 weeks for mothers).
- Daily meal allowance.
- End-of-year break.
- Life insurance.
- Corporate social responsibility opportunities.
- Recognition and acknowledgement programs.
- Fun employee engagement and development events.
About Sabre
Sabre is a leading company in the travel industry, providing innovative solutions for airlines, hotels, and travel agencies worldwide. We offer a dynamic and collaborative work environment, with opportunities for growth and professional development.
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