ServiceNow IT Management Specialist

hace 3 semanas


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

Job Overview

We are seeking an experienced ServiceNow Support Engineer to join our team at Sabre. As a key member of our IT department, you will be responsible for supporting and implementing IT Service Management processes in the ServiceNow tool.

About the Role

This is a unique opportunity to work with a leading company in the travel industry, leveraging your technical expertise to drive business growth and success. You will have the chance to work on exciting projects, collaborate with a talented team, and develop your skills in a dynamic environment.

Key Responsibilities

  • Troubleshoot and resolve ServiceNow-related issues, working individually and collaboratively with other teams.
  • Provide analytical and technical expertise for ServiceNow configurations and scripts.
  • Load, manipulate, and maintain data between ServiceNow and other systems, using manual methods or plugins, web services, or other suitable tools.
  • Deploy new releases and enhancements into the ServiceNow production environment.
  • Work with process/product owners and team members to develop new features and functionality, ensuring consistency and adherence to best practices.
  • Participate in testing and correction of reported defects, including support for ServiceNow upgrades.
  • Develop or update application administration documentation.
  • Articulate complex technical concepts using clear, concise business language.
  • Provide mentorship to new or developing team members.

Requirements

  • Bachelor's degree in Computer Science or equivalent.
  • Minimum 3-5 years related experience, with prior software development experience preferred.
  • At least 3-5 years' experience with the ServiceNow tool, working with modules such as CMDB, Incident, Change, Problem, Service Catalog, and Reporting.
  • At least 3-5 years' experience in an ITIL-aligned environment.
  • Experience working as part of an Agile Scrum Team.
  • Good understanding of best practices in project delivery and service management (ITIL), particularly in outsourcing situations.
  • Proven ability to work collaboratively with stakeholders and external service providers, building effective relationships.
  • Excellent technical awareness and understanding of core technology, including bespoke applications and core systems management systems and tools.
  • Demonstrated understanding of business priorities and the criticality of platforms and applications.

Skills and Qualifications

  • ServiceNow experience with core ITSM & ITOM modules, Notify/On-call Scheduling, Release Management, HR Service Management, GRC Policy and Compliance Management, Reporting/Performance Analytics.
  • ITIL or Six Sigma process improvement experience.
  • Microsoft Excel and PowerPoint.
  • Scripting and/or workflows.
  • Certifications:
    • ServiceNow Administration.
    • ITIL Foundations.

Benefits

  • Competitive salary: $80,000 - $120,000 per year, depending on experience.
  • Annual performance bonus plans.
  • Development opportunities within the company or globally.
  • Private health insurance for employees and eligible children.
  • Extra paid time off (5 extra days each year).
  • Three-month paid parental leave (12 weeks for fathers/18 weeks for mothers).
  • Daily meal allowance.
  • End-of-year break.
  • Life insurance.
  • Corporate social responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.

About Sabre

Sabre is a leading company in the travel industry, providing innovative solutions for airlines, hotels, and travel agencies worldwide. We offer a dynamic and collaborative work environment, with opportunities for growth and professional development.



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