Technical Support Supervisor

hace 2 días

Montevideo, Montevideo, Uruguay Sabre A tiempo completo

About the Role

The SabreSonic team is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing direct support to airlines that use our products, working with check-in applications, passenger reservations, and transactions in websites.

Key Responsibilities

  • Complexity: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to team members according to established policies and management guidance.
  • Impact: Performs and supervises or leads a team of individual contributors in a functional area. Develops and is accountable for team performance and developing in different areas such as technical knowledge, customer service, etc.
  • Influence / Leadership: Frequently interacts with direct reports and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
  • Scope: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
  • Supervision: Provides direct supervision to professional individual contributors. Coach team members for continuous development, meet schedules, and resolve problems.

Qualifications and Education Requirements

  • Advanced English level both written and verbal.
  • Prior leadership experience, coaching and developing team members.
  • Minimum High School diploma, University student or graduate.
  • Demonstrates good time management and priority setting skills.
  • Demonstrates effective teamwork skills.
  • Demonstrates ability to work under pressure and handling complexity.
  • Great communication and presentation skills.
  • Must be organized, able to multi-task and work in all areas as needed.
  • Proven analytical skills.
  • Excellent customer service skills.
  • Able to make decisions based on data.
  • Technical experience is valued.
  • Experience using Salesforce CRM tool is valued.
  • Travel Industry background is desired.

Benefits

  • Work in modern Zonamerica campus alongside all the amenities it has to offer.
  • Annual Performance bonus plans.
  • Development opportunities in country or globally.
  • We offer a competitive private health insurance for employees and eligible children.
  • Extra Paid Time Off (5 extra days each year).
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers).
  • Daily meal allowance.
  • End of Year Break.
  • Life Insurance.
  • Corporate Social Responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

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