Product Security Specialist

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

About the Team:
As a Product Security Specialist reporting into the Security Experience Team, your goal is to help customers and internal employees with both security issues related to the UKG Pro product and general IT Security issues.
About the Role:
Working from a case queue, you will proactively reach out to customers and internal employees to raise their awareness to security related events, feature, and configurations. Additionally, you will react to customer and employee Security questions and observations related to the use of our products and daily operations.
- Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve, or provide security solutions for problems reported by customers.
- Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response.
- Acquire, maintain, and expand knowledge related to customer configurations and product use for various products and services UKG delivers on.
- Documents technical escalations intended to be sent to other teams to ensures a smooth transition of issues when issues are beyond your ability to resolve.
- Initiates Personal development and traceable efforts made to expand self-development in the Cyber Security field.

**Qualifications**:
About You:
Basic Qualifications:

- 1-2 years of experience in a technical customer support position.
- Understands and can explain basic security concepts and cloud computing to a person who is not familiar with these concepts.
- Has a proven track record of having tough customer conversations and has shown the ability to handle multiple priorities in a fast-paced environment.

Preferred Qualifications:

- Knowledge of HR and/or Payroll functions
- Able to handle difficult or sensitive situations with customers.
- Familiarity with general security features available to UKG customers (MFA; IP Filtering: SSO; various security settings) preferred and can explain basic Cyber Security concepts.
- Bachelor’s Degree or equivalent work experience.
- Possesses a clear and understandable pattern of speech and writing skills consistent with the needs of a technical support position.
- Team player: collaborative, seeks input, accepts, and incorporates feedback from others, and freely offers assistance.
- Ability to follow team talk tracks related to sensitive and delicate conversations.

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.