Account Manager

**D24** is a 360 payment technology platform for Latin America, Asia and other emerging markets.
We operate as a payment processor, making it simple and risk-free for our customers and partners. The best high risk merchants trust D24 to effortlessly manage their payment expansion and drive payment conversions.

We are looking for a qualified **Account Manager** **with a strong holistic view of the high risk industry, to join our growing multinational Commercial Team. The Account Manager will manage and nurture existing relationships with some of our top-tier merchants in the gambling vertical ensuring business growth and continuity.

The Commercial Team’s mission is to drive business past the finish line, simplifying complexity.

Our vision is to nurture relationships by bridging the gaps and challenging the status quo.

**What you will be doing**:

- Be accountable and manage a top-tier portfolio of merchants operating mainly in the gambling vertical
- Nurture relationships with internal and external stakeholders bridging the gap between them
- Create and periodically review your yearly portfolio expansion strategy, outlining the goals, plans and timelines for each merchant
- Drive growth of your portfolio by expanding in new markets and upselling missing payments solutions to support D24 expansion plans.
- Plan and lead Quarterly Business Reviews (QBRs) with your merchants and internal stakeholders, consistently monitoring the goals set
- Regularly monitor and forecast key performance metrics of your portfolio in each market duly reporting wins and losses to your line-manager
- Review the pricing and costs of the merchants in your portfolio to ensure profitability. Re-negotiate agreements, where necessary
- Provide top-notch, professional service to your merchants, understanding their needs and successfully managing their expectations
- Be the first escalation contact for your merchants, proactively engage with internal stakeholders to ensure a prompt resolution to operational issues that may arise
- Internalise the feedback received from merchants to improve the products and services provided by D24
- Gain and display a solid, in-depth understanding of the payment solutions, markets and services offered by D24 and its competitors
- Co-ordinate the onboarding of new brands or the market entries pursued by your merchants owning the entire lifecycle
- Ensure that all partners within your portfolio have the best and most recent integration and solutions offered by D24

**Requirements**:

- 4-6 years of Sales/Account Management experience, with a proven track record of successfully managing top tier accounts
- Strong knowledge of the gambling and/or online payments industry
- Highly customer-focused, experienced in managing strategic accounts and growing an existing business portfolio
- Fluent in English with strong presentation and communication skills - additional languages are a plus
- Strong negotiation skills and commercial confidence
- Team player who can effectively coordinate with stakeholders across the organisation in an international and multicultural environment
- Highly analytical approach: ability to identify/prioritise initiatives with the highest impact
- Critical thinking mind-set capable to plan and execute autonomously
- Positive, can-do attitude, focused on execution and results.
- Growth mind-set open to seek and receive feedback and willing to continuously improve as a person and professional
- Strong problem-solving skills. Able to view problems from the other’s perspective, and the drive to resolve them.
- Tenacious and ambitious individual who is willing to roll-up his/her sleeves and do what it takes to achieve goals
- Available to travel to conferences, industry/team events and to visit merchants
- **
What we offer**:

- A global environment with teammates living around the world
- Opportunities in a fast-paced growing company
- Flexible time
- ** At D24, everything starts with our values,**
Be Direct: We are direct and genuine in all situations
Be Owner: We treat the issues as true owners being accountable for the results
Be Curious: We always ask ourselves what we can do better without settling with the status quo
Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact
Take risks: We take controlled risks with courage and without fear of being paralyzed by error

**Are you a DOER? Come and join the best company ever**

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