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Principal, Customer Success Partner
hace 2 semanas
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description
Sabre is looking to hire a Customer Success Partner for our Americas Account Management Support team. This Principal level team member will serve as the advocate of the customer within Sabre Airline Solutions and partner closely with the Account Director, Program Manager and Care teams. You will provide exceptional customer support focusing on customer satisfaction and solution adoption. This CSP should have a broad base understanding of the customer's environment including Sabre solutions, competitor products and/or solutions created by the customer themselves.
This hybrid role will be based in Montevideo, Uruguay.
Role and Responsibilities:
Partner with the customer to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g., revenue realization, data integrity, etc.)- Conduct regular operational review meetings- Understand your customer’s system landscape and assist in solution reviews- Be the customer advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain customer expectations or needs- Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support customer needs- Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations- Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment- Ensure that customer issues are dealt with in an efficient manner including creating an action plan, collaborating across teams and communication to leadership- Consistent usage of CSP tools, dashboards, process flow diagrams, surveys, and scorecards- Awareness and comprehension of interdependencies between customer solutions including competitor and home-grown solutions developed by the customer themselves
Qualifications and Education Requirements:
Bachelor’s degree strongly preferred- Minimum 10 Years of airline/aviation experience to include 5 years in an account management or technical product support role- E-Commerce, web services, API experience is a plus- Strong analytical skills and problem-solving ability- Has a high level of self-motivation, initiative, autonomous work style as well as the ability to work well in a team environment- Demonstrate intellectual curiosity in order to expand knowledge base- Possess confidence and strong presentation skills in order to communicate with external and internal leadership- Familiar with project management principles- Ability to manage multiple customers and their needs- Strong written and verbal English, Portuguese, and Spanish communication skills- Willingness to travel (up to 25%) and work outside of standard office hours as needed
PLEASE UPLOAD CV IN ENGLISH
Perks/Total Rewards:
- Work in modern Zonamerica campus alongside all the amenities it has to offer- Annual Performance bonus plans- Development opportunities in country or globally- We offer a competitive private health insurance for employees and eligible children- Extra Paid Time Off (5 extra days each year)- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts- Daily meal allowance- Life Insurance- Corporate Social Responsibility opportunities- Recognition and acknowledgement programs- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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