Empleos actuales relacionados con Claims Specialist - Montevideo - Cover Genius

**About the Company**

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized sed with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

** About the Role**

As a **Claims Specialist**, Travel Vertical on our Customer Team, you will be part of the well-functioning of the claims team, ensuring claims are handled efficiently while providing an excellent customer experience.

As a claims specialist, you will support our customers and the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform. Regular collaboration with the leadership team, the rest of the team, as well as with the Support, Content, and Complaints teams, will be key in ensuring that agreed SLAs and NPS are achieved.

** Key Responsibilities**
- **Own**the assessment and approval of new claims within the authority and fraud thresholds.
- **Documentation**:Ensure all necessary documentation is collected and filed accurately in the system.
- **Quality**: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.
- **Collaboration**:Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience.
- **Compliance**:Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
- **Process Improvement**:Identify and recommend process improvements to enhance claims handling efficiency and operations.

** Qualifications**
- 1-2 years experience handling customer queries online (**claims**), ideally with litigations.
- Fluency in **English**(verbal & written) is essential for communicating internally and externally. Any other **European**language will be highly regarded for external communications.
- Basic understanding of **insurance products** and terminology.
- Strong knowledge of the **travel industry and airline or accommodation supply operations**, preferred.
- Familiarity with airline industry networks and ability to coordinate information from multiple sources.
- Investigative ability to analyze documents, service reports, and customer statements to determine liability.
- Bachelor’s or postgraduate degree in a related field or equivalent is preferred.

** What you will have**
- Time Management
- Organisation
- Attention to Detail
- Demonstrates resilience
- Learning orientation
- Relationship building skills
- Communication Skills

** Key Initiatives**
- Ensure a +65 NPS (Net Promoter Score)
- Work with the team to meet the agreed SLAs
- Ensure the team achieves KPIs
- Mentor the team to meet QA benchmark

** Why Cover Genius?**

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
- **Flexible Work Environment** - Our teams are remote or hybrid (work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday), with flexibility around start/finish times.
- **Work with like-minded people** who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
- **Social Initiatives** - pictures speak a thousand words

Sounds interesting? If you think you have the best composition of the above, send us your resume and let's chat

_ Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status._