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Operations Manager

hace 3 semanas

Montevideo, Uruguay Office Beacon LLC A tiempo completo

**Who we are**:
Office Beacon is a global leader in business process outsourcing. From call center to order management, Office Beacon is your business growth partner.

Office Beacon is moving a step ahead by integrating new technology in its newly advanced business software to provide its clients with the trusted system having ability to streamline the business processes, eventually increasing the productivity in all possible aspects of business.

Office Beacon was founded in 2001 by one of North America's most successful entrepreneurs, Pranav Dalal. Nearly 20 years later, Office Beacon employees over 2,500+ service, technology, and design experts globally. Headquartered in Redondo Beach, California, Office Beacon has offices in India, Philippines, Australia and Canada

**Operations Manager**:
Office Beacon is seeking an attentive and goal-oriented person to join us as an Operations Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Qualifications**:

- 3-4 Years’ Experience as OM
- Preferably worked on a B2B Account.

**Responsibilities**:

- Involved in Recruitment and selecting staff for certain accounts, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Develop operations systems by determining product handling and client requirements; develop, implement, enforce and evaluate policies and procedures.
- Analyze process workflow. Implement a change effectively should there be a need.
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations needs and goals.
- Manage staffing on each account, ensuring there will be backup on each of the accounts in his operations.
- Serve as the primary point of contact when there are customer issues related to Productivity and Quality, he needs to report this immediately to his Site Manager along with his data and action plan.
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with Site Manager to set and/or implement policies, procedures, and systems and to follow through with implementation.

**Top skills & proficiencies**:

- Leadership
- Conflict Management
- Organization
- Decision-Making
- People Management
- Data Entry Skills
- Data Processing Skills
- Dependable
- Reporting Skills
- Deadline-Oriented
- Critical Thinking and Problem Solving Skills
- Planning and Organizing
- Communication Skills
- Persuasiveness
- Influencing and Leading
- Delegation
- Team Work
- Negotiation
- Adaptability
- Stress Tolerance

**Required Language(s)**:

- English / Spanish (bilingual)

If you think you're up to the challenge, come and help us to grow, innovate and develop