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Customer Success Lead
hace 3 semanas
**Company Description**:
At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with **7 out of the top 10** mortgage servicers, operate **one of the top three** real estate auction websites, and manage a cooperative which represents **15%+ market share** of the $1.8tn US Originations market.
- Coordinate and lead sales meetings with prospects: this includes performing the technology demo, explaining the services offered by Vendorly and preparing pricing scenarios
- Follow up with prospects and provide all information required to close the deal
- Coordinate with Legal for contract execution
- Conduct a smooth and timely onboarding of new Customers to Vendorly, following the contractual terms and Customer Onboarding SOP
- Deliver best-in-class customer service in strict adherence to the Service Delivery Procedure, aim for Excellence in Customer Survey Ratings
- Coordinate with the Operations team to ensure Customers’ Vendor Management and Oversight requirements are met while performing the vendor oversight
- Actively engage with Customers to discuss their vendor networks and action items to increase compliance percentage
- Maintain updated comments, goals and action items via Salesforce for all Customers and Prospects
- Prepare, and send Vendor Network reports to Customers
- Identify gaps in processes and suggest changes to ensure ongoing improvement in outsourced services and Vendorly technology
- Contribute to the development of new lines of business by identifying and expanding revenue opportunities
**Qualifications**:
- Advanced student or graduate from International Relations or Business Administration.
- Bilingual English command.
- 2+ years in Customer Service roles.
- Experience supporting technology products is especially valued.
- Quick learner and team player.
**Additional Information**:
If you are interested, **kindly submit your resume in English**, as the recruitment processes is managed by the US Recruitment Team.
