Manager - Product Support
hace 2 semanas
Location: ZonAmerica, Montevideo, UY- Remote Options (if applicable):
**Req ID**: 60193
**Job Family**: Management
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
**Key responsibilities**:
- Manages the support of customers encountering problems using the company's products.
- Manages subordinate supervisors and representatives that are answering customer inquiries, primarily over the telephone but also in writing.
- Establishes and maintains systems that provide answers to common questions and problems.
- Reports new or recurring problems to design departments.
- Ensures representatives are properly trained when old products are upgraded or new products are released.
- Manages the activities of product/service support groups through subordinate supervisors; includes responsibility for meeting budget objectives, planning/coordinating staff activities, setting departmental goals, etc.
- Oversees and manages efforts to improve existing processes and develop new processes to increase work efficiencies and customer satisfaction.
- Interfaces with customers, developer and supplier management to ensure products, services and processes are in place to meet customer expectations.
- Problem resolution management.
- Procures and manages resources necessary to consistently deliver negotiated service level agreements.
**Job Requirements**:
- Minimum 8 years related experience; 5 years prior management/supervisory experience preferred.
- Prior experience in call center preferred.
- Proven track record of successful performance in leadership positions, ability to communicate and create successful relationships with other organizations.
- Able to lead and direct multiple projects simultaneously.
- Excellent written and verbal communication skills.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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