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**Knowledge Skills and Abilities, Key Responsibilities**:
Knowledge and Skills:
- Strong understanding of project management principles and status reporting.
- Must be a pro-active problem solver able to work in a structured way.
- Detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written).
- Analytical, critical thinker, and problem solver with the ability to think through process challenges and develop effective improvements.
- Enjoy working within a constantly changing and demanding environment, while project managing and prioritizing multiple tasks at one time.
- Strong knowledge of the software development lifecycle.
- Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution.
- Ability to handle customers with different levels of technical and business knowledge.
- Experience of working in a high volume, time critical, environment.
- Continuous learning and growth mindset.
- Must be able to speak fluently in English.
- Warehousing and Logistics knowledge is a plus.
Key Responsibilities:
- Identify and manage improvement IT projects.
- Accountable for planning and execution of project costs, time and scope
- Manage project team, leading and supervising work execution.
- Define and trigger actions to control risks and issues.
- Produce regular (weekly) reports of issue status and plans and activities to manage.
- Responding to user queries in a timely manner and providing advice on he use of the systems.
- Escalating issues requiring developer/analyst input as appropriate within internal IT teams or vendors.
- Managing to bring everyone from different teams shortly into call to drive for quick resolution.
- Identify and fully document processes used to resolve recurring issues.
**Key Relationships and Department Overview**:
About Us
Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. At the heart of global supply, Trafigura connects the world with the vital resources it needs. Through our Oil & Petroleum Products, Metals and Minerals, and Power and Renewables divisions, we deploy infrastructure, skills and a global network to move commodities from where they are plentiful to where they are needed most, forming strong relationships that make supply chains more efficient, secure and sustainable.
Trafigura also owns and operates a number of industrial assets including a majority share of global multi-metals producer Nyrstar and fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, a power and renewable energy investment and development platform. With over 1,000 shareholders, Trafigura is owned by its employees and employs over 13,000 people working in 48 countries.
