Empleos actuales relacionados con Technical Product Support Specialist Iii - Montevideo - Sabre

  • Dc Dx

    hace 4 semanas

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Support Specialist

    hace 2 días

    Montevideo, Uruguay FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...

  • IT Support Specialist

    hace 1 semana

    Montevideo, Uruguay Office Beacon LLC A tiempo completo

    **Who we are**: Office Beacon is a global leader in business process outsourcing. From call center to order management, Office Beacon is your business growth partner. Office Beacon is moving a step ahead by integrating new technology in its newly advanced business software to provide its clients with the trusted system having ability to streamline the...

  • Application Support Specialist

    hace 1 semana

    Montevideo, Uruguay Internova Travel Group A tiempo completo

    Overview: Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage...

  • Product Support Analyst I

    hace 4 semanas

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Operations Specialist

    hace 2 semanas

    Montevideo, Uruguay dLocal A tiempo completo

    **Why should you join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Product Specialist

    hace 2 semanas

    Montevideo, Uruguay CAE A tiempo completo

    **Role and Responsibilities** **About CAE** CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team...

  • Content Creation Specialist

    hace 4 semanas

    Montevideo, Uruguay Product Perfect, LLC A tiempo completo

    **Product Perfect** is a leading software consulting firm, headquartered in Southern California. We're currently seeking a **Content Creation Specialist **to for a startup client in stealth mode. This role can be performed remotely, but requires **at least 4 overlapping working hours with Pacific Standard Time, UTC 08:00**. **Responsibilities**: - Create...

  • Technical Support Frontend

    hace 4 semanas

    Montevideo, Uruguay Facephi A tiempo completo

    **Descripción**: Descripción ¿Quieres una **oportunidad** para formar parte de nuestro equipo de **Soporte Técnico**? ¿Te gustan los **retos**? Pues esta es tu **oportunidad...** En **Facephi**, estamos buscando personas con experiência en **Technical Support Frontend** para que se unan a nuestra gran familia. Si tienes ganas de añadir **valor**...

  • Sales Support Specialist

    hace 4 semanas

    Montevideo, Uruguay Altisource A tiempo completo

    **Company Description** ARE YOU READY TO WORK AT ALTISOURCE?** - Are you interested in making an immediate impact on work that matters? - Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results? We are looking for a Sales Support Specialist - Construction Lending & Risk Management...

Technical Product Support Specialist Iii

hace 4 semanas

Montevideo, Uruguay Sabre A tiempo completo

Job Family

Technical Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

The main tasks associated to this role are

  • Responsible for responding to moderately complex customer inquiries and escalations.
  • Analyzes scenarios using diagnostic tools to identify problem area(s)
  • Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.
  • Recommends solutions to internal and external customers.
  • Interfaces with various other departments including suppliers for resolution of customer inquiries.
  • Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements
  • Follows-up and escalates unresolved problems to ensure resolution is accomplished
  • Keeps cases and customers updated, maintaining his/her backlog to the baseline.
  • Tracks contacts to identify trends and provide feedback to internal departments and to customers.
  • Becomes a specialist on specific areas/products related to the role
  • Documents processes for internal and external consumption, as applicable.
  • Supports customer projects and implementations
  • Backs up other Distribution L2 teams if needed.

Job Requirements

  • Proficient Sabre host knowledge
  • Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.
  • Ability to absorb knowledge easily over a short period of time
  • Ability to multi-task and work under pressure
  • Excellent team skills - ability to work as part of a global team to solve customer issues
  • Excellent Customer Service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner
  • Excellent communication skills, written and verbal.
  • Ability to adapt to change and or uncertain scenarios.
  • Self-Initiative and Self-Motivation
  • Excellent time management skills
  • Clear sense of urgency
  • Attention to detail
  • ITIL/ XML/ API/ SQL Programming will be a plus.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

Stay connected with Sabre Careers