Salesforce Solution Architect

About Cloudsquare

Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over three continents. Our team members are proud having the autonomy to do what’s right not only for our clients, but also for each other, explaining our 5-star ratings on the Salesforce AppExchange and being continuously recognized as a best place to work. We also build amazing Salesforce apps and have our sights set to become the #1 loan origination system natively built on the #1 CRM, Salesforce.

Who You Are

You will report to the Director of Delivery, interact with Business Analysts, collaborate with the team to consult on Salesforce best practices based on the clients' needs, and participate in department strategic planning.

Your Mission

The mission for this role is to support up to 3 clients with complex business requirements in the capacity of Lead Business Analyst while supporting fellow Business Analysts within the Delivery department on their assigned projects through design blueprinting and mentoring.

Your Goals
- Serve as the Lead Business Analyst for up to three clients with above average requirement complexity generating at least $200,000 in annual spend for each.
- Maintain at least a 2.5 amplification score, which will support 2.5 team members with development work full-time (for every 1 hour billed, 2.5 additional billables are generated)
- Support Business Analysts during a project’s solution design phase in the capacity of a Solution Architect by providing a solution blueprint aligned with the project plan and client’s budget, resulting in zero non-billable work
- Support Business Analysts on assigned projects to achieve a 80% project to managed services conversion rate via design review, elicitation efforts, and scope clarification.
- Elevate one Business Analyst into a Senior Business Analyst per year through mentoring, recurring syncs, and aligning with the Principal Business Analyst on the BA’s training and certification plans.

Cloudsquare Core Values
- Stand Together - Our work ethic makes us a dependable firm that can be trusted to drive businesses to the next level. Our ability to depend and rely on each other is the cornerstone of our success and joy at work.
- Embrace Change - We are an innovative team who welcomes change and is always in continuous improvement to make the impossible, possible. Where others see problems - we find solutions
- Keep it Real - At Cloudsquare it is important to build genuine connections with our team and clients by being honest and true to ourselves.
- Committed to Greatness - Our perseverance, go-getter attitude, and grit help us achieve the desired perfection, even in the most challenging of projects.
- Enjoy Life - The Cloudsquare way is a true work-life balance, where we are passionate about our work, yet we can put that aside and live life to the fullest with our loved ones.

Your Responsibilities
- Serve as the technical leader for the team in determining the best approach to a requirement.
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
- Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
- Provide hands-on, expert-level technical assistance to developers
- Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions
- Coach and mentor junior functional team members
- Serve as the main point of contact for clients and be the first line of support for any client questions or issues
- Share best practices and be consultative to clients throughout duration of the project - act as a trusted partner
- Lead requirement gathering sessions with clients and their stakeholders
- Gathering requirements from clients and translating them into features for a developer to build
- Participate in process flow analysis and process redesign along
- Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
- Understanding that features need to be built with the entire system in mind and can think ahead and outside the box of what the completed system will look like to ensure a complete end-to-end workflow
- Communicating with developers and validating their solutions not only before development, but as well as performing QA when required to ensure that they meet the needs of clients
- Support clients through UAT
- Comfortable training clients on Salesforce and newly built features
- Provide current best practice and third-party solution