Portuguese Speaking Quality Assurance Call Center

hace 2 semanas

Montevideo, Uruguay AGENSI PEKERJAAN JAC SDN. BHD. A tiempo completo

**JOB RESPONSIBILITIES**
- Improve and maintain a high quality of customer service by conducting quality assurance audits, analyzing results, providing coaching, recommendations for process improvements, product improvements, recommendations for improvements to the knowledge base and training material;
- Enhance employees’ skills, performance, productivity, and quality of work;
Monitor all inbound and outbound client communication channels according to the QA template;
- Verify customer service results by measuring skills in product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of interactions;
- Provide feedback and coaching to support on daily/weekly/monthly basis;
- Use all available reports to compile and track performance at department, team, and team member level;
- To prepare and analyze regional internal quality reports to QA Manager;
- Participate in calibration and ensure minimum variance from the team standard;
- To perform other tasks assigned by management.

**JOB REQUIREMENTS**
- Minimum of a Bachelor's degree Excellent command of the English and Portuguese language, with advanced writing proficiency;
- Experience in financial services would be an added advantage.
- Must have QA experience from the contact center/BPO/customer service with customer-agent interaction
- Previous experience in training delivery and quality assurance is preferred.
- Open to relocating to Montevideo Uruguay

**BENEFITS**
- Sponsored employment visa
- Sponsored one-way flight ticket to UY & 1-month hotel accommodation once relocating to UY
- Yearly return ticket to home country after 1 year of service in UY
- Meal and transportation allowance provided
- Quarterly KPI bonus
- You are allowed to bring family to relocating to UY

**Salary**: $U90,000.00 - $U120,000.00 per month

Ability to commute/relocate:

- Montevideo, Departamento de Montevideo: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):
**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- fluent Portuguese (required)
- fluent English (required)

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