Empleos actuales relacionados con Customer Support Analyst - Montevideo Ciudad Vieja Uruguay - Ironhide Game Studio
-
Support Center Analyst
hace 2 semanas
Montevideo, Uruguay Park Place Technologies Uruguay SRL A tiempo completo**Support Center Analyst** **What you’ll be doing**: - Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. - Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. - Reporting and special projects as...
-
Product Support Analyst
hace 1 semana
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Analyst 2
hace 2 semanas
Montevideo, Uruguay Oracle A tiempo completoTechnical Analyst 2 - Support ERP-2200016Z **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...
-
Customer Experience
hace 1 semana
Montevideo, Uruguay Topaz A tiempo completo**Customer Experiencie and Support - Fintech** Montevideo-Uruguay **Sobre la Vacante**: Ser parte de Topaz significa asumir el compromiso de contribuir día a día a co-crear soluciones capaces de hacer de la industria financiera un lugar más seguro, dinámico y accesible, para todos y en todas partes. Nuestro amplio ecosistema de soluciones tecnológicas...
-
Operations Support Analyst
hace 6 días
Montevideo, Uruguay BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Customer Support Analyst
hace 2 días
Montevideo, Uruguay The Descartes A tiempo completoIn this position you will be playing a key role in supporting GreenMile solutions to customers both domestically and internationally, as well as supporting the implementation team in their software implementation projects. Key areas of responsibility will include: diligently to identify and reproduce potential software issues and present solutions to...
-
Customer Support Consultant
hace 5 días
Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completoWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Product Support Analyst I
hace 4 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Systems Analyst 2-support
hace 2 días
Montevideo, Uruguay Oracle A tiempo completoSystems Analyst 2-Support-220007SW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **JOB SUMMARY**: The Vertical Lead’s (VL) primary goal is to provide and develop technical proficiency and industry expertise within the ERP-RPM vertical. **QUALIFICATIONS**: - Preferably SME...
-
Customer Product Support
hace 2 semanas
Montevideo, Uruguay Sabre A tiempo completoJob Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
Customer Support Analyst
hace 2 semanas
We're looking for someone to join our growing Customer Support team You'll help us continue to deliver outstanding support.
Reporting to the Head of Marketing, you'll take care of users every week to ensure they get the best support they need. You'll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation updated as the games evolve.
You'll be an enthusiastic problem solver, keen to keep going until the issue is solved. You must portray exceptionally strong verbal and written communication skills. Having the ability to read, analyze, and interpret consumer feedback and relay clear, concise, and helpful information and insights back to the consumer and the general public. You'll be comfortable adapting quickly and openly to changes, and keen to always learn and apply these insights to your work.
You will:
- Answer in a timely manner support emails and reviews on the stores.
- Communicate crucial company updates through multiple channels (i.e., in-app messages, emails, blog posts, etc.)
- Help create internal processes that directly impact engagement and improve our response times.
- Create reports for the product team that highlight customer feedback/sentiment.
- Collaborate with other departments, including Product, Legal and Marketing.
- Collaborate with the CM to answer questions on social media.
- Encouraging user loyalty by providing an outstanding service.
- Get familiarized with our games so you can advise players.
Your profile:
- Experience in a customer-facing role or a troubleshooting environment.
- Natural at problem-solving.
- An ability to identify a situation that's 'out of the ordinary' and escalate.
- Proven independence and professional conduct.
- You possess in-depth knowledge about gaming and have a passion for all things related to video games.
- Level of English: Excellent
Hours: Monday to Friday from 9:00 a.m. to 1:00 p.m.
*This job posting includes the candidates registered in the National Registry of Persons with Disabilities, who meet the conditions and suitability for the position described by the provisions of Law Number
