Call Center Agent

Job Details Level: Entry Job Location: MSO SMN Peabody Peabody, MA 01960 Position Type: Full Time Education Level: High School or Equivalent Salary Range: $ $23.55 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you'll do: 

Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. 

Responsibilities/Duties:

• Manage calls from patients requiring medical care and provide / gather information needed.  
• Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.  
• Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. 
• Observes telephone flow; offering or requesting assistance as needed.  
• Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. 
• All other duties as assigned by the manager. 

Qualifications

Who you are:

• A great communicator with a friendly, professional phone presence.
• Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
• A team player who thrives in a supportive, fast-paced environment.
• Previous experience with call centers and healthcare services a plus.
• Experience with electronic medical records (EMR/EHR) preferred.
• High School Diploma or Equivalent required.  
• The remote work arrangement is subject to review based on ongoing performance, business requirements, and operational efficiency. Should performance fall consistently below expectations, a review process may be initiated which could result in a change to the work arrangement, potentially requiring regular presence at one of our physical office locations.

What we offer: 

• Excellent growth and advancement opportunities 
• Dynamic environment 
• Access to a diverse network of practitioners 
• Broad infrastructure of tools and programs to enhance the employee experience    
• Competitive Compensation 
• Generous PTO  
• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").  

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

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