Customer Support Agent, Remoto
hace 1 mes
About the Company:
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
- Documentation: Accurately document customer interactions and resolutions in the CRM system.
- Training and Support: Assist in creating training materials and guides for users.
Requirements:
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work in shifts to cover different time zones.
Requisitos de educación: escuela secundaria
Requisitos de experiencia: 24 mes
Experiencia en el lugar de la educación: NO
-
Customer Support Specialist
hace 3 semanas
Montevideo, Uruguay Bitfinex A tiempo completoHow We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...
-
Customer Applications Support Analyst
hace 4 semanas
Montevideo, Uruguay Modelit A tiempo completoDescription We’re looking for an experienced Customer Applications Support Analyst to join our team! As a Support Analyst, you will be responsible for providing technical assistance, handling complex customer inquiries, and identifying opportunities for process improvements. Responsabilities Developing comprehensive support process documentation to...
-
Customer Experience Agent
hace 7 días
Montevideo, Uruguay Sucan A tiempo completoEn Sucan no paramos de crecer y queremos que vos lo hagas con nosotros! ???? ???? Nuevos desafíos nos esperan en el equipo de Customer Experience, te gustaría emprender este camino con nosotros? Como Customer Experience Agent en Sucan, es fundamental que disfrutes del trato con las personas y con las mascotas, que te entusiasme el logro de objetivos en...
-
Customer Service con Experiencia en Agentes de
hace 5 días
Montevideo, Uruguay Humanphi A tiempo completoSeleccionamos personal para funciones de Customer Service con experiência en agentes de carga internacionales (Excluyente) para importante empresa del rubro logístico. Responsabilidad: Gestión y coordinación de cargas marítimas y aéreas. Gestión de transporte, implica coordinación con los agentes del exterior y cliente final. Gestión logística y...
-
Technical Support Specialist
hace 3 semanas
Montevideo, Uruguay Selligent Marketing Cloud A tiempo completoWe’re looking for candidates with solid HTML, CSS, and JS skills to join our Technical Support team at Liveclicker. Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train...
-
Customer Success Specialist
hace 4 semanas
Montevideo, Uruguay Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Product Support Analyst I
hace 4 semanas
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Specialist
hace 7 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
(Uruguay) Technical Support Consultant
hace 4 semanas
Montevideo, Uruguay SupportYourApp A tiempo completoPassionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into...
-
Technical Product Support
hace 7 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Customer Success Associate Lead
hace 4 semanas
Montevideo, Uruguay dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Tech Support Specialist
hace 2 semanas
Montevideo, Uruguay Gravity Systems, Inc. A tiempo completo**About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. **Knowledge, Skills & Abilities**: - Basic computer (Hardware &...
-
Api Support Analyst
hace 4 semanas
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Customer Support Team Lead
hace 21 horas
Montevideo, Uruguay Gomifer S.A. A tiempo completoEn Entain, tenemos la misión de brindar a nuestros clientes de todo el mundo las experiências más entretenidas, respaldadas por la protección del jugador líder en el mercado en apuestas y juegos. A través de nuestra escala global, nos enfocamos en aprovechar nuestras habilidades, talento y capacidades para elevar nuestra tecnología y conocimientos...
-
Client Support Specialist
hace 7 días
Montevideo, Uruguay Entravision Communications Corporation A tiempo completo**Client Support Specialist - Meta** **RedMas Tirkel Uruguay** | **Full Time** **OBJECTIVES** The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer...
-
Technical Support Specialist
hace 7 días
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Customer Success Engineer
hace 4 semanas
Montevideo, Uruguay dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Customer Success Manager
hace 4 semanas
Montevideo, Uruguay dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Service Desk Agent
hace 7 días
Montevideo, Uruguay Tata Consultancy Services A tiempo completoTata Consultancy Services (TCS) is a purely merit based employer and we do not ask money or employ any agency to make offers on behalf of TCS. We are looking for a Service Desk Analyst (German), passionate about learning, with excellent customer and technical skills, to work in a multinational IT company. Advanced English level and French are mandatory....
-
Technical Support Specialist
hace 4 semanas
Montevideo, Uruguay Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...