Customer Support Specialist

hace 3 semanas


Montevideo, Uruguay Bitfinex A tiempo completo

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions




  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

  • Experience and a deep interest in working with Finance, Mathematics or Statistics

  • Good understanding of trading and derivatives markets

  • Strong analytical ability

  • Experience in customer relations, ability to handle requests and inquiries is essential

  • Excellent communication skills in English

  • Passionate about cryptocurrency and blockchain world

  • Detail-oriented

  • Security and privacy focus

  • Familiar with Office Suites (especially Excel)



  • Montevideo, Uruguay Entravision Communications Corporation A tiempo completo

    **Client Support Specialist - Meta** **RedMas Tirkel Uruguay** | **Full Time** **OBJECTIVES** The Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer...


  • Montevideo, Uruguay Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Selligent Marketing Cloud A tiempo completo

    We’re looking for candidates with solid HTML, CSS, and JS skills to join our Technical Support team at Liveclicker. Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train...

  • Sales Support Specialist

    hace 4 semanas


    Montevideo, Uruguay ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Montevideo, Uruguay Altisource A tiempo completo

    Job Description Take inbound calls, emails and chats from clients that reach out Track and handle the full life-cycle, from purchase to close, for customers Assign client leads to agents in the field and track their activity with the agents Determine client leads and respond appropriately by answering questions or referring the client to a...


  • Montevideo, Uruguay Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Montevideo, Uruguay Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...


  • Montevideo, Uruguay ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Montevideo, Uruguay Gomifer S.A. A tiempo completo

    En Entain, tenemos la misión de brindar a nuestros clientes de todo el mundo las experiências más entretenidas, respaldadas por la protección del jugador líder en el mercado en apuestas y juegos. A través de nuestra escala global, nos enfocamos en aprovechar nuestras habilidades, talento y capacidades para elevar nuestra tecnología y conocimientos...

  • Tech Support Specialist

    hace 2 semanas


    Montevideo, Uruguay Gravity Systems, Inc. A tiempo completo

    **About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. **Knowledge, Skills & Abilities**: - Basic computer (Hardware &...


  • Montevideo, Uruguay DMA A tiempo completo

    DMA is looking for a lead generation specialist responsible for generating cold and warm leads to develop new business opportunities. This position will be responsible for developing, implementing, and maintaining lead-generation strategies consistent with the company's core values of trust, transparency, collaboration, passion, and commitment in all...


  • Montevideo, Uruguay dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Montevideo, Uruguay SupportYourApp A tiempo completo

    Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds. Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay NEXT IDEA TECH A tiempo completo

    Understand current client situations, helping simplify models and existing data, as well as implementing processes and client data - Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and...


  • Montevideo, Uruguay dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Technical Customer Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people...


  • Montevideo, Uruguay Infogain LATAM S.A. A tiempo completo

    The Position **Responsibilities**: - Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team - Logs and tracks calls using a problem management database and maintains history records and related problem documentation - Prepares standard statistical reports,...


  • Montevideo, Uruguay Park Place Technologies A tiempo completo

    Technical Support Engineer – Level 1 Responsibilities: Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues. Understand and explain technical and procedural concepts to both technical and non-technical audiences. Troubleshoot complex problems, analyzing issues, across a customer environment to...