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Sales Support Specialist, Granite
hace 3 meses
Job Description
Take inbound calls, emails and chats from clients that reach out Track and handle the full life-cycle, from purchase to close, for customers Assign client leads to agents in the field and track their activity with the agents Determine client leads and respond appropriately by answering questions or referring the client to a specialist Manage various reports for the sales team, and distribute said reports to the team
Qualifications
Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector Experienced in customer facing roles, with expertise in handling customer objections and escalations Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)-
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