Client Support Specialist

hace 2 semanas


Montevideo, Montevideo, Uruguay Entravision A tiempo completo

OBJECTIVES


The Client Support Specialist for Meta will be the point of contact for clients needing assistance with businesses' products and services.

His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.


To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner.

Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.


RESPONSIBILITIES

  • Responding to customer queries, complaints, and requests
  • Assisting customers with product setup and resolving any technical issues they might experience.
  • Informing customers about specialized product functionalities and features.
  • Following up with customers to ensure that reported technical difficulties have been resolved.
  • Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
  • Maintaining client accounts and updating billing information as needed.

MINIMUM QUALIFICATIONS

  • A bachelor's degree in Administration, Marketing, Advertising or related fields
  • Digital platform management
  • Advanced level of English
  • Microsoft Office skills
  • Excellent knowledge of customer relationship management best practices.
  • Exceptional written and verbal communication skills.
  • Solid analytical and problemsolving skills.
  • Strong organizational skills.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

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