Technical Product Support Specialist I
hace 2 semanas
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Job DescriptionThe main tasks associated to this role are:
- Responsible for responding to moderately complex customer inquiries and escalations.
Important:
The Advanced Support team is made up by Airline Services, System Support, LGS and Data Merge. This position aims at having a team member that wishes to learn from more than 1 team, which means that he/she might be required to change teams based on operations needs. Training will be provided on all instances, but flexibility will be fundamental.
Job RequirementsProficient Sabre host knowledge Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them. Ability to absorb knowledge easily over a short period of time Ability to multitask and work under pressure Excellent team skills ability to work as part of a global team to solve customer issues Excellent Customer Service skills possess a "cando" attitude, ability to interact with internal and external customers in a positive and friendly manner Excellent communication skills, written and verbal. Ability to adapt to change and or uncertain scenarios. Self-Initiative and Self-Motivation Excellent time management skills Clear sense of urgency Attention to detail ITIL/ XML/ API/ SQL Programming will be a plus.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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