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Technical Product Support
hace 2 semanas
By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
- General Description:
Sabre Products:
Sabre Traveler Communications, Sabre Virtual Payments (Sabre Direct Pay), Quality Control & Ticketing, Ticket Express and Automation Hub. Follows-up and escalates unresolved problems to Product and Technology teams to ensure resolution is accomplished.
We are looking for a team player that takes pride in resolving customer problems, it is proactive and focused, and is able to absorb knowledge in a short period of time.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment.
This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.
Requirements:
- Ability to analyze and identify key problems and make decisions to solve issues.
- Knowledge regarding Sabre Host/ GDS/ skills highly desired.
- Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
- Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
- Demonstrate sense of urgency for sensitive issues.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
LI-Hybrid#LI-BP2-
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