Technical Support Analyst

hace 2 semanas


Montevideo, Montevideo, Uruguay Infogain LATAM S.A. A tiempo completo
The Position

Responsibilities:

  • Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
  • Logs and tracks calls using a problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consult with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate the ease of use and whether the product will aid the user in performing work
  • Ability to work on certain holidays when requested
  • Flexibility to work at variably changing shift times
  • All other duties as assigned, including special projects and other technical support tasks

Requirements:

  • 12 years prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate's degree or equivalent work experience


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