![Canonical - Jobs](https://contents.bebee.com/companies/uy/canonical-jobs/avatar-m02kU.png)
Ubuntu Technical Support Manager
hace 2 semanas
Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud.
They demonstrate two key attributes:
customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges.
Key responsibilities
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
Required skills and experience
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)
About Canonical
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system.
We offer:
- 100% workfromhome
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
-
Technical Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Selligent Marketing Cloud A tiempo completoTechnical Support Specialists are responsible for providing first-level technical support for the company's different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...
-
Technical Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay XperiencOps Inc A tiempo completoXperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...
-
Technical Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Skilled Wound Care A tiempo completoResponsibilities: Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver worldclass support services and ensure customer satisfaction. Maintain accurate and comprehensive...
-
Technical Support Consultant
hace 2 semanas
Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completoPassionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into...
-
Technical Support
hace 2 semanas
Montevideo, Montevideo, Uruguay ManpowerGroup A tiempo completo¿Qué te hará triunfar como Technical Support L1?Si sos estudiante avanzado y/o egresado de carreras IT y te interesa incursionar en el rubro formando parte de una compañía que te ayude en tu crecimiento profesional Esta posición puede ser para vosPara que te sientas cómodo/a en la posición lo ideal es que cuentes con experiência en atención a...
-
Technical Product Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Infogain LATAM S.A. A tiempo completoThe PositionResponsibilities: Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team Logs and tracks calls using a problem management database and maintains history records and related problem documentation Prepares standard statistical reports, such as help...
-
Technical Product Support
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Analyst Iii
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Technical SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Technical Account Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay Facephi A tiempo completo¿Quiénes somos?Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por la...
-
Technical Account Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay Facephi A tiempo completoDescripción:¿Quiénes somos?Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por...
-
Technical Account Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay dLocal A tiempo completoWhy you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
-
Lead Technical Product Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Specialist Iii
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Technical SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Senior Technical Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.At the moment, we are looking for a solid Technical Manager with proven experience in the IT field to join our teamYou will get the...
-
Client Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Entravision Communications Corporation A tiempo completoClient Support Specialist - MetaRedMas Tirkel Uruguay | Full TimeOBJECTIVESThe Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and...
-
Lead Technical Account Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay dLocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
-
Client Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Entravision A tiempo completoOBJECTIVESThe Client Support Specialist for Meta will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.To ensure success as a client support...
-
Senior Technical Project Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay Montevideo Labs A tiempo completoCompany DescriptionAre you looking for an opportunity to jump-start your career in a thriving tech industry? Join us at Montevideo Labs | A Blend Company to grow our business and execute our mission to help organizations leverage data and technology to make better decisions. With over 10 years of experience in the field of big data, top US customers such as...
-
Delivery Manager
hace 2 semanas
Montevideo, Montevideo, Uruguay Viseven A tiempo completoViseven Group is a well-established international IT company specializing in interactive content and cloud-based solutions for global pharmaceutical companies. We have been in the industry since 2009 and are known for our continuous growth and commitment to self-improvement. Our innovative solutions are actively utilized in over 50 countries worldwide, and...