Support Center Analyst

hace 2 semanas


Montevideo, Montevideo, Uruguay Park Place Technologies Uruguay SRL A tiempo completo

Support Center Analyst

What you'll be doing:

  • Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations.
  • Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution.
  • Reporting and special projects as assigned.
  • Other duties as assigned.

What we're looking for:

  • One to three (13) years related customer interface experience.
  • Handson and engaged customer service experience.
  • Possesses a polite and professional phone presence.
  • Proficiency navigating computers and computer programs.
  • Able to take direction and improve work effort.
  • Must display strong team spirit and willingness to work with others.
  • Strong verbal and written communication skills.
  • Must be able to work in fastpaced, "no idle time" environment.
  • Ability to be productive with mínimal supervision; excellent time management skill set.
  • Able and willing to learn independently.
  • Reliable attendance.

Education:

  • GED, High School Diploma, or higher.

Travel:

-
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