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Support Center Analyst
hace 2 semanas
Support Center Analyst
What you'll be doing:
- Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations.
- Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution.
- Reporting and special projects as assigned.
- Other duties as assigned.
What we're looking for:
- One to three (13) years related customer interface experience.
- Handson and engaged customer service experience.
- Possesses a polite and professional phone presence.
- Proficiency navigating computers and computer programs.
- Able to take direction and improve work effort.
- Must display strong team spirit and willingness to work with others.
- Strong verbal and written communication skills.
- Must be able to work in fastpaced, "no idle time" environment.
- Ability to be productive with mínimal supervision; excellent time management skill set.
- Able and willing to learn independently.
- Reliable attendance.
Education:
- GED, High School Diploma, or higher.
Travel:
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