Product Support Analyst I
hace 2 semanas
By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Level 1 Product Support Analyst
Job Description:
Responsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.
Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment.
Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements.
Responsibilities:
- Under direct supervision, conducts logical analysis of customer issues and drive its resolution.
- Works collaboratively in a team environment with advanced support teams, account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues
- Communicates effectively in written and spoken English with coworkers and customers around the world.
- Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
- Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.
- Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
- Demonstrate sense of urgency for sensitive issues.
- High School diploma, University student or graduate. Technical experience strongly desired.
- Demonstrates good time management and priority setting skills.
- Demonstrates effective teamwork skills.
- Demonstrates ability to work under pressure and handling complexity.
- Proficient English written and oral communication skills.
- Must be organized, able to multitask and work in all areas as needed.
- Proven Analytical and troubleshooting skills.
- Excellent customer service skills.
- Travel/Airline Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API/SQL/Programming.
- Experience using Salesforce CRM tool.
Professional fluency in written and spoken English
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
-
Product Support Analyst I
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Product Support Representative I
hace 2 semanas
Montevideo, Montevideo, Uruguay UKG A tiempo completoOur Client Support Analyst works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization's success and functionality. As a Client Support Analyst, you will provide unsurpassed customer support to the ever-changing needs of our clients. The...
-
Product Support Analyst I
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Product Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoDescription Join our team as a Product Support Analyst Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now Responsibilities ...
-
Product Support
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Specialist
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Technical Product Support Specialist I
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more...
-
Product Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob DescriptionResponsibilities: Conducts logical analysis of customer issues and drives resolution. Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development. Possesses the ability to evaluate the impact of the issue to the customer and determines necessary...
-
Api Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Product Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Supervisor Product Support
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Support Center Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Park Place Technologies Uruguay SRL A tiempo completoSupport Center AnalystWhat you'll be doing: Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. Reporting and special projects as assigned. Other...
-
Technical Product Support Analyst Iii
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Technical SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Product Support
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Tax Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Schlumberger A tiempo completoJob Summary: The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. Additional Responsibilities:Prepare, review and file entities corporate tax returns and indirect tax returns. Review...
-
Technical Support Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay Infogain LATAM S.A. A tiempo completoThe PositionResponsibilities: Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team Logs and tracks calls using a problem management database and maintains history records and related problem documentation Prepares standard statistical reports, such as help...
-
Technical Product Support
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Tax Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay SLB A tiempo completoJob Summary:The Tax Analyst is in charge of preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within specified time frames, and trains new members of the Tax team.Additional Responsibilities:Prepare, review, and submit entities corporate tax returns and indirect tax returns.Review...
-
Supervisor - Product Support (Ze181910)
hace 2 semanas
Montevideo, Montevideo, Uruguay Sabre A tiempo completoJob Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...
-
Tax Analyst
hace 2 semanas
Montevideo, Montevideo, Uruguay SLB A tiempo completoJob Summary: The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team.Additional Responsibilities: Prepare, review and file entities corporate tax returns and indirect tax returns. Review...