Supervisor Product Support

hace 2 semanas


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

Job Family:
Product Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen.

Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.

Today, Sabre is creating a new marketplace for personalized travel.

It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers.

Join our journey

Team Description

Oversees Customer Care's global support operation, ensuring the delivery of outstanding customer service and support on Sabre Hospitality products. Supervises representatives that are answering customer inquiries through live and online communication channels.

Ensures representatives are properly trained and developed to needed knowledge and process standards, drives individual and team performance, helps build support strategy and participates in special projects focused on technology and innovation.


  • Plan, organize and supervise the effective execution of the support operation, including staffing decisions for standard and irregular operations.
  • Organize new, recurrent and advanced agent training based on knowledge needs and top contact drivers
  • Plan employee development based on skills, performance and market challenges
  • Identify and develop individual and group strengths and weaknesses
  • Monitor for group and individual performance, coaching and counseling
  • Perform regular evaluations and conduct feedback discussions
  • Establish and foment a culture of teamwork and cooperation
  • Resolve Human Resources related issues
  • Responsible for interviewing and hiring new staff
  • Motivate employees and recognize team and individual achievements
  • Is effective in a variety of formal presentation settings: oneonone, small/large groups, with peers, direct reports, bosses and senior leaders.
  • Ensures that Customer Care related KPIs are met and is responsible for adherence to budget and forecasts
  • Coordinates with Product Management to ensure better customer adoption and raise visibility on customer and product issues
Qualifications and Education Requirements

  • Advanced level of spoken and written English
  • Prior Customer support experience and excellent phone etiquette
  • Prior people management experience
  • Analytical mindset and open to work under pressure with deadlines
  • Good computer knowledge of Microsoft systems and other complex systems
  • Excellent communications and interpersonal skills
  • Skilled at priority setting
  • Strong organizational, planning and time management skills
  • Skilled at employee coaching, motivation and development

Benefits:

  • Work in modern Zonamerica campus alongside all the amenities it has to offer
  • Annual Performance bonus plans
  • Development opportunities in country or globally
  • We offer a competitive private health insurance for employees and eligible children
  • Extra Paid Time Off (5 extra days each year)
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
  • Daily meal allowance
  • Life Insurance
  • Corporate Social Responsibility opportunities
  • Recognition and acknowledgement programs
  • Fun employee engagement and development events


This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

Stay connected with Sabre Careers

LI-Hybrid#LI-VP1

  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Product Support

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Product Support Analyst

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Description Join our team as a Product Support Analyst Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now Responsibilities ...

  • Product Support

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Product Support

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Product Support Analyst I

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...


  • Montevideo, Montevideo, Uruguay UKG A tiempo completo

    Our Client Support Analyst works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization's success and functionality. As a Client Support Analyst, you will provide unsurpassed customer support to the ever-changing needs of our clients. The...

  • Product Support Analyst

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job DescriptionResponsibilities: Conducts logical analysis of customer issues and drives resolution. Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development. Possesses the ability to evaluate the impact of the issue to the customer and determines necessary...

  • Product Support Analyst I

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Hyatt Centric Hotel A tiempo completo

    Supervisor de Panadería:Será responsable de supervisar y planificar la producción diaria de la panificación del Hotel y de coordinar las tareas de su equipo de trabajo.Buscamos una persona con sólidos conocimientos en elaboración de masa madre y experiência en productos hojaldrados como viennoiserie.Se trata de una gran oportunidad de formar parte del...

  • Client Support Specialist

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Entravision Communications Corporation A tiempo completo

    Client Support Specialist - MetaRedMas Tirkel Uruguay | Full TimeOBJECTIVESThe Client Support specialist will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and...

  • Desktop Support Lead

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sportradar A tiempo completo

    Company DescriptionWe're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.We are currently seeking a Supervisor to lead our local...

  • Client Support Specialist

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Entravision A tiempo completo

    OBJECTIVESThe Client Support Specialist for Meta will be the point of contact for clients needing assistance with businesses' products and services. His/Her duties include providing technical and product support, helping customers with product setup, and recording all customer complaints, comments, and requests.To ensure success as a client support...


  • Montevideo, Montevideo, Uruguay Integer A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.CustomerWe focus on our customers' successInnovationWe create better solutionsCollaborationWe create success...

  • Product Support Analyst I

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Supervisora

    hace 2 semanas


    Montevideo, Montevideo, Uruguay GRUPO TALENTOS SA A tiempo completo

    Responsabilidades:Lograr objetivos pre determinados, establecer buen vinculo con equipo de promotoras y publico en general.Desarrollar tareas de Marketing y Promoción de diferentes productos y servicios.Planificar acciones de acuerdo a demanda del cliente.Realizar informes diarios y relevamiento de stock.FuncionesLa supervisora tendrá grupos de promotoras...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Job Family:Technical SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Product Support Analyst

    hace 2 semanas


    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more...