Product Support Analyst
hace 2 semanas
Responsibilities:
- Conducts logical analysis of customer issues and drives resolution.
- Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development.
- Possesses the ability to evaluate the impact of the issue to the customer and determines necessary escalation.
- Delivers the highest level of customer service and satisfaction while continuously by demonstrating excellent teamwork, interpersonal skills, and commitment.
- High School diploma, University student or graduate.
- Proficient English written and oral communication skills.
- Demonstrates ability to work under pressure and handle complexity.
- Good time management and priority setting skills.
- Proven analytical and troubleshooting skills.
- Excellent customer service skills.
- Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API/SQL/Programming.
- Experience using Salesforce CRM tool.
- Professional fluency in written and spoken English.
- A third language, Portuguese, French, Italian or any other European language, will be considered a plus.
- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off
- End of Year Break
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
- Daily meal allowance
- Life Insurance
- Access to free courses through different platforms.
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
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