Product Specialist
hace 1 semana
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Sabre is looking to hire a Product Specialist for our Distribution Support Team You will join the Advanced Support team which includes Airline Services, System Support, LGS and Data Merge teams. With previous Level 1 product support experience, this Specialist will works cross functionally with Sales, Care, Product and Dev teams to ensure customer satisfaction.
This is a hybrid role based out of our office in Zonamerica Montevideo.
Role and Responsibilities:
- Responsible for responding to moderately complex customer inquiries and escalations.- Analyzes scenarios using diagnostic tools to identify problem area(s)- Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.- Recommends solutions to internal and external customers.-
- Interfaces with various other departments including suppliers for resolution of customer inquiries.- Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements- Follows-up and escalates unresolved problems to ensure resolution is accomplished- Keeps cases and customers updated, maintaining his/her backlog to the baseline.- Tracks contacts to identify trends and provide feedback to internal departments and to customers.- Becomes a specialist on specific areas/products related to the role- Documents processes for internal and external consumption, as applicable.- Supports customer projects and implementations- Backs up other Distribution L2 teams if needed.
Job Requirements- Proficient Sabre host knowledge with a minimum of 6 months of experience in a L1 airline distribution role- Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.- Ability to absorb knowledge easily over a short period of time- Ability to multi-task and work under pressure- Excellent team skills - ability to work as part of a global team to solve customer issues- Excellent Customer Service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner- Excellent communication skills, written and verbal.- Ability to adapt to change and or uncertain scenarios.- Self-Initiative and Self-Motivation- Excellent time management skills- Clear sense of urgency- Attention to detail- ITIL/ XML/ API/ SQL Programming will be a plus.
Total Rewards:
- Work in modern Zonamerica campus alongside all the amenities it has to offer- Annual Performance bonus plans- We offer a competitive private health insurance for employees and eligible children- Daily meal allowance- End of Year Break- Extra Paid Time Off (5 extra days each year)- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts- Life Insurance- Development opportunities in country or globally- Corporate Social Responsibility opportunities- Recognition and acknowledgement programs- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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