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Technical Support Engineer
hace 2 meses
Technical Support Engineer – Level 1
Responsibilities:
Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues. Understand and explain technical and procedural concepts to both technical and non-technical audiences. Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions. Provide timely updates, both written and verbal to our customers, internal teams, and partners. Punctual and reliable attendance. Other duties as assigned.Basic Qualifications:
Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles. Excellent verbal and written communication skills. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Customer-focused and collaborative mindset with a passion for delivering exceptional service. Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions. Ability to work independently and collaboratively within a team environment. Must have at least one of the following: A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.A knowledge of operating systems (Windows, Lunix, Unix) and scripting.Windows server management / patching experience.Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc. You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.Preferred Qualifications:
A+ CCNA or Equivalent ITIL foundation or higher Microsoft/CompTIA Azure Infrastructure Similar technical or customer service certificationTravel:
5%-
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