Sr. Customer Success Partner

hace 4 semanas

Montevideo, Uruguay Sabre A tiempo completo

Description

Sabre is looking to hire a Customer Success Partner.This Principal level team member will serve as the advocate of the customer within Sabre Airline Solutions and partner closely with the Account Director, Program Manager and Care teams.You will provide exceptional customer support focusing on customer satisfaction and solution adoption.This CSP should have a broad base understanding of the customer's environment including Sabre solutions, competitor products and/or solutions created by the customer themselves.



Role and Responsibilities:

Partner with the customer to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g., revenue realization, data integrity, etc.)

Conduct regular operational review meetings

Understand your customer’s system landscape and assist in solution reviews

Be the customer advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain customer expectations or needs

Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support customer needs

Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations

Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment

Ensure that customer issues are dealt with in an efficient manner including creating an action plan, collaborating across teams and communication to leadership

Consistent usage of CSP tools, dashboards, process flow diagrams, surveys, and scorecards

Awareness and comprehension of interdependencies between customer solutions including competitor and home-grown solutions developed by the customer themselves


Qualifications and Education Requirements:

Advanced English level both verbal and written

Bachelor’s degree strongly preferred

Airline/aviation experience including an account management or technical product support role

Strong analytical skills and problem-solving ability

Has a high level of self-motivation, initiative, autonomous work style as well as the ability to work well in a team environment

Demonstrate intellectual curiosity in order to expand knowledge base

Possess confidence and strong presentation skills in order to communicate with external and internal leadership

Familiar with project management principles

Ability to manage multiple customers and their needs

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children  Extra Paid Time Off (5 extra days each year)  3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)  Daily meal allowance End of Year Break  Life Insurance  Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

#LI-Hybrid#LI-VP1

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