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Sr. Customer Success Partner
hace 2 semanas
Description
Sabre is seeking a Customer Success Partner to join their team. As a Principal level team member, you will be the voice of the customer within Sabre Airline Solutions, collaborating closely with the Account Director, Program Manager, and Care teams. Your primary focus will be on delivering exceptional customer support, emphasizing customer satisfaction and solution adoption. The ideal candidate will have a deep understanding of the customer's environment, encompassing Sabre solutions, competitor products, and solutions developed by the customer.
Role and Responsibilities:
- Collaborate with the customer to ensure they are deriving business value from solutions provided by Sabre Airline Solutions
- Conduct regular operational review meetings
- Understand the customer's system landscape and participate in solution reviews
- Act as the customer advocate within Sabre, organizing meetings to clarify customer expectations and requirements
- Engage with various teams across Sabre Airline Solutions to develop new processes supporting customer needs
- Partner with project delivery leaders to identify and mitigate deployment risks, opportunities, and deviations
- Collaborate with Customer Care to address recurring trends or issues in the clients' environment
- Resolve customer issues efficiently by creating action plans, fostering teamwork, and communicating effectively
- Utilize CSP tools, dashboards, diagrams, surveys, and scorecards consistently
- Understand the interdependencies between customer solutions, including competitor offerings and customer-developed solutions
Qualifications and Education Requirements:
- Proficient in English both verbally and in written communication
- Bachelor's degree preferred
- Prior experience in airline/aviation, account management, or technical product support
- Strong analytical and problem-solving skills
- Self-motivated, proactive, with the ability to work independently and in a team
- Display intellectual curiosity to enhance knowledge
- Confident with strong presentation skills for effective communication with stakeholders
- Familiarity with project management principles
- Capability to handle multiple customers and their requirements
Benefits:
- Work in a modern Zonamerica campus with various amenities
- Access to annual performance bonus plans
- Opportunities for advancement locally and globally
- Competitive private health insurance for employees and eligible children
- Extra Paid Time Off (additional 5 days annually)
- 3-month paid parental leave (12 weeks for fathers, 18 weeks for mothers)
- Daily meal allowance
- Annual End of Year Break
- Provides Life Insurance
- Engagement in Corporate Social Responsibility initiatives
- Recognition and appreciation programs
- Engage in fun employee events and development activities
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