Customer Operations Specialist

hace 2 semanas

Montevideo, Montevideo, Uruguay Integer A tiempo completo

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers' success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Customer Operations Specialist

The Customer Operations Specialist performs customer service activities for internal and external customers.


This person will be technically knowledgeable of the site's products, services and local processes and be able to use that understanding to provide solutions to customer requirements.


This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfil our customers' needs with speed, accuracy, and exceptional communication.


This position will be responsible for executing standard and repeat quoting for the site as well as order management for "factory direct" customers, interacting directly with their assigned "factory direct" customers as appropriate.


Accountabilities & Responsibilities:

  • Champion the voice of the customer as appropriate within the site.
  • Instill customer advocacy during interactions with peers and facility personnel.
  • Represent Integer and the site's needs to customers and Sales as appropriate during customer communications and issue resolution.
  • Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements.
  • Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.
  • Support intercompany quoting and order entry process between sites.
  • Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests.
  • Execute quotation process for Repeat and Standard Products.
  • Work together with Customer Operations team to achieve sales and key metric performance goals, deliver on key metrics including Order Acknowledgement Cycle Time and Quote Cycle Time, and identify process improvement opportunities to better serve customers.
  • Purchase orders management.
  • Support and Participate in the lean manufacturing cultural change to drive out waste in manufacturing processes.
  • Coordinate the finished good item configuration to ensure revision, price, and specifications are accurate.
  • Performs other duties as required.

Education & Experience:

  • Minimum Education: Bachelor's degree.
  • Advanced English level.
  • Strong computer skills (Microsoft Office products).
  • Specialized Knowledge: Experience with ERP (Oracle Preferred)

Knowledge & Skills:

Special Skills:

  • Ability to communicate effectively across the organization and with external customers, throughout all levels both verbally and written.
  • Ability to work independently as well as within a team.
  • Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
  • Customer focused, highly organized and able to manage multiple tasks simultaneously.
  • Extreme responsiveness and resilient.
  • Good problemsolving skills.
U

S Applicants:
EOE/AA Disability/Veteran

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