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Application Support- Montevideo
hace 2 semanas
Right now, we are looking for an
Application Support, to join our team at Globant
You will get the chance to:
- Support operation/client ́s day-to-day requests and issues within established SLAs.
- Monitor all related systems metrics and resources while keeping track of infrastructure and operational usage for improvements.
- Take ownership of complex technical tasks, processes and deployments of releases and patches.
- Analyze and identify recurrent issues.
- Deal with clients, vendors and all IT sectors involved, ensuring the service quality and keeping a high level of customer satisfaction and professionalism.
- Describe problems in a clear and accurate manner while assisting on its implementation and documenting solutions, following standard communication processes according to best practices of the industry.
- Work as part of a global team.
- Acting as POC of support for operations, clients, vendors and all IT sectors involved on project.
- Evaluate customer's business requirements, needs and objectives and transform them to company processes, solutions and modules being implemented.
- Able to manage/participate actively in the full cycle of maintenance and enhancements projects, encompassing from the design of the solution through the testing phase
- Analyze and solve complex customer issues related to data and processes.
- Finding the gap between As-Is and To-Be processes (Gap Analysis).
- Coaching of team members in best practices, complex issues resolution,processes, methodologies, scripting / coding / configuration practices, etc.
- Documentation: Review and update the knowledge base, its runbooks, job aids, etc.
- Helping to increase a team ́s knowledge by registering new topics and improvements.
What will help you succeed:
- Experience working with Windows OS / Unix
- Task Manager / CPU Utilization
- DBA process SQL Oracle
- Azure is a plus
- Ansible / PowerShell
- Believe and love what you do.
- Have imagination and love innovating.
- Being flexible & goal oriented.
- Being capable of taking a step back to look at a bigger picture.
- Upper Intermediate English skills.
- At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality._
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