Customer Support Team Lead
hace 2 semanas
En Entain, tenemos la misión de brindar a nuestros clientes de todo el mundo las experiências más entretenidas, respaldadas por la protección del jugador líder en el mercado en apuestas y juegos.
A través de nuestra escala global, nos enfocamos en aprovechar nuestras habilidades, talento y capacidades para elevar nuestra tecnología y conocimientos para crear productos y experiências únicas.
Nuestro rol de Customer Support Team Lead tiene como objetivo liderar al Equipo de Colaboradores, para que éste logre a pleno su potencial, en pro de lograr los resultados establecidos por la Organización.
¿Cuáles son las principales tareas?
- Gestionaras un equipo de colaboradores generando instrucciones, dirección y guía, además deberás asegurarte de que los mismos cuenten con capacitaciones y herramientas necesarias para ejecutar las tareas.
- Realizaras reuniones mensuales con los colaboradores manteniendo el foco en el desarrollo y cumplimiento de objetivos.
- Trabajar en cooperación con los colegas y encargados de área, para asesorar sobre la forma más eficiente y eficaz de guiar a las personas hacia nuestros objetivos de calidad y productividad.
- Deberás buscar continuamente oportunidades para mejorar la eficiencia y la eficacia.
- Participarás de proyectos e iniciativas.
¿Qué necesitas para postularte a esta posición?
- Idiomas: portugués escrito y hablado a nível nativo excluyente.
- Idioma Inglés escrito y hablado nível intermedio.
- Manejo de Microsoft Office, correo electrónico.
- Nível de estudio terciario en curso.
- Experiência de mínimo 1 año en el Rol (preferentemente en Contact Centers).
- Motivado para cumplir objetivos.
- Trabaja en equipo.
- Comunicación efectiva.
- Empatía.
- Gestión de las emociones.
- Habilidades de liderazgo.
- Capacidad de análisis.
Beneficios:
- Eventos temáticos y after office junto a World Trade Center
- Bono por indicación
- Descuentos en el Shopping de Montevideo
- Acceso gratuito a Linkedin Learning
- Descuentos en institutos de estudio e idiomas
- Excelente Clima laboral multicultural
- Diversidad e inclusión en Entain
Como empleador global, Entain se compromete a proporcionar una cultura segura, divertida e inclusiva en la que nuestra gente sienta que realmente pertenece.
Somos una empresa multicultural que valora, celebra y respeta las diferencias individuales, así que sea cual sea su sexualidad, género, identidad de género, capacidad, edad, raza, religión o creencia, aquí tendrá voz y espacio para hacer su mejor trabajo.
Nuestras diversas redes internas le ofrecen el apoyo necesario para expresar sus opiniones y marcar una diferencia positiva.-
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