Technical Support Level 2
hace 2 semanas
This is a high-level global support center position, for Internet security products. In a leading provider of cyber security solutions to corporate enterprises and governments globally.
Desired Background
- ISP Support or related networking positions will be considered and or in lieu of coursework.
- Strong knowledge of networking concepts - VLAN, WAN, LAN, Routers, Switches, Access Points, Firewalls, IPS, VPN and other layer 2/3/4 networking protocols/concepts.
- Knowledge of UNIX operating system, Linux or Windows Administration.
- Strong communication skills.
- Ability to troubleshoot and resolve problems in a technical team-oriented environment.
- Ability to demonstrate customer empathy
- A positive and constructive minded team player
**Languages**:
Spanish, English and Portuguese
**The Following would be considered an asset**:
- Holds certifications such as Security+
- Holds certifications in routing (Network +)
- Knowledge of IPS/IDS technologies
- Security threat and attack countermeasures
- Scripting skills with Bash, Python, C programing
- Knowledge of Cloud public and private infrastructure, IaaS, SaaS such as; Microsoft Azure, Amazon AWS, Google Cloud GCP and VMware NSX
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