Implementation Manager
hace 3 semanas
Job Family:
Account Management Support
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
Job overview
Plans and implements projects that support the sales account management organization. Assists sales organization in providing technical and administrative product information. Works with market research team to ensure market analysis data is used for quoting customer prices. Prepares the distribution of accounts to the sales representatives and updates the automated tracking system, such as corm. Coordinates with sales representatives to provide sales documentation and satisfy customer requirements. May assist with additional sales opportunities with existing customers. Can collaborate with sales teams to develop and recommend products and services to meet customers’ needs. Maintains up-to-date knowledge of the organization’s and competitors products and/or services. Designs, develops and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life. Serves as the central resource with design, process, manufacturing, test, quality and marketing as the product(s) move to production and distribution. Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades and maintenance of the product or product line.
**Responsibilities**:
- Implementation and second-level customer support for a region.
- Contribute to the removal of non-commercial tasks away from the commercial team.
- Coordinate with external teams (addressing certain implementations and support levels).
- Managing implementation activities:
- Manage the whole implementation process for complex-big customers.
- Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines.
- Lead testing to ensure product viability
- Train the customer in the solution.
- Ensure first transactions to consolidate the activation of the customer.
- Managing second level support:
- Ensure fist level support has done all possible on their side. Provide them the necessary training to make it happen.
- Coordinate with 3rd level of support with technical partners (internal or external)
- Register all the work in the ticket system and ensure the 1st & 3rd level is reported.
- Analise monthly results resolutions for reporting and providing recommendations to the product team.
- Support SLAs and response time measurements.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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