Sr Manager, Customer Projects Delivery
hace 6 meses
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Sabre is hiring a Senior Manager for our Hospitality business
This is a hybrid role based out of Zonamerica office in Montevideo.
Role and Responsibilities:
- Manage customer deliveries of Sabre products and services; identify and recruit the appropriate installation and services teams, for the completion of the deal.- Oversee the planning, execution, and monitoring of all delivery phases from initiation to closure for key and strategic projects.- Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.- Escalation point for critical issues from customers and/or internal stakeholders arising from team members’ deliveries.- Maintain project management standards, and activities implemented according to the approved standard operating procedures.- Ensure high customer satisfaction and create reference-able customers who would be willing to vouch for Sabre Hospitality products and services.
Strategic Initiatives- Participate and/or lead the implementation of strategic initiatives to drive business growth, improve operational efficiency, and enhance customer satisfaction.- Collaborate with senior leadership and key stakeholders to define transformation objectives, priorities, and success metrics.- Conduct thorough assessments of current business processes, systems, and practices to identify opportunities for improvement and innovation.- Develop comprehensive plans, including timelines, resource requirements, and performance metrics, and track progress against goals.- Lead change management efforts to foster a culture of continuous improvement and ensure successful adoption of new processes, technologies, and ways of working.- Establish effective communication channels and mechanisms to keep stakeholders informed and engaged throughout the transformation journey.
Team Management- Build talent pipeline and succession plan for all levels of the team.- Monitor team performance and productivity, and implement measures to optimize efficiency and effectiveness.- Foster a positive and inclusive team culture that values diversity, collaboration, and continuous improvement.- Serve as a liaison between team members and upper management, communicating key updates, concerns, and feedback as needed.- Drive employee engagement and morale through recognition programs, team-building activities, and regular communication.- Be expandable beyond the Senior Manager role as the business and associated opportunities grow.
Education and Requirements:
- Bachelor's degree preferred or equivalent work experience.- Min 10+ years of experience in managing multi-faceted technical projects and delivery/operations teams.- Min 5+ years of experience in managing teams of 10 or more professionals.- Solid understanding of project management methodologies, tools, and best practices.- Experience with enterprise and large-scale migrations.- Proven track record of successfully leading transformation projects.- Passion and experience with effectively leading teams to achieve goals and results.- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.- Excellent leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams and senior executives.- Knowledge of the hospitality industry is strongly desired.- Flexibility in working across time-zones and global teams.
Total Rewards/Benefits:
- Work in modern Zonamerica campus alongside all the amenities it has to offer- Annual Performance bonus plans- We offer a competitive private health insurance for employees and eligible children- Daily meal allowance- End of Year Break- Extra Paid Time Off (5 extra days each year)- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts- Life Insurance- Development opportunities in country or globally- Corporate Social Responsibility opportunities- Recognition and acknowledgement programs- Fun employee engagement and development events
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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