Account Management Semi Senior Specialist

hace 5 días

Montevideo, Uruguay Sabre A tiempo completo

Job Family:
Account Management Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

Team Description

We’re seeking a bright, enthusiastic and hardworking Enterprise Operations Account Manager to interface with our Enterprise customer, the company’s Enterprise Account Executive, and the company’s Enterprise Program Manager(s). This position will develop and maintain positive customer relations and coordinate various functions within the company to ensure customer requests and business matters are handled appropriately and in a timely manner.

Role and Responsibilities
- Point Of Contact for:

- _Change Requests, _Statements of Need_, User Stories, Defects, Enhancements, Product Roadmap (incl research)_
- _Incident Management / Issue Resolution / Case Escalation_
- _Product related support: Solutioning, Needs_ analysis, Requirements gathering, Slotting, Release management_
- Proactively and diplomatically troubleshoot issues/potential issues with client to ensure appropriate and relevant internal support is in place to support client’s needs
- General Salesforce updates: Opportunities / ROI’s / Contracts / Cases / Enhancements
- Support for proactive business reviews and audits
- Preparation for internal and external meetings related to client
- Reporting
- Represents the company to client, and client to the company, in any or all relevant matters; understanding of client´s business and product requirements is necessary. This position is fully knowledgeable about company products.
- Organizes client-facing meetings and presentations

What's in it for you?
- Working with a state-of-the-art hotel property management system.
- Opportunity to do something that has high impact and game changing in our industry
- Be part of one of the world’s largest Travel and Hospitality technology company

Must Have Skills:

- 2 years’ experience in complex account management
- Salesforce and Microsoft Office knowledge
- Experience with presentations and training (including webinars)
- Strong interpersonal skills: Ability to communicate at all levels within an organization
- Strong time management, multi-tasking and organizational skills

**Benefits**:

- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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