Account Manager

hace 3 semanas

Montevideo, Uruguay Workplace Options A tiempo completo

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
***

Workplace Options have an exciting opportunity in our Montevideo, Uruguay office for a Portuguese-speaking Account Manager. This will be a hybrid position with a mix of home and office working days. The primary role of the Account Manager is to account manage a portfolio of clients; including a mix of small to medium sized, business to business clients, intermediary clients and some global clients. The role also includes supporting the Director of Account Management and the Senior Account Management team in a back-up capacity and support resource role as and when required.

The Account Manager is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. While the primary focus is to deliver account management telephonically, and also via electronic communication, the role will also involve client site face to face meetings, client site promotional activity, client site presentations as well as hosting client meetings at Workplace Options’ assigned office. Business travel will occasionally be required both in the US and overseas.

**Position Responsibilities**:

- Provide account management to WPO clients in US and Globally.
- Develop strong pro-active client relationships and understanding customer business requirements to exceed customer expectations.
- Generate growth within the assigned client portfolio by promoting value-added solution sales of additional products, (Upsells) and services to achieve set annual targets.
- Take a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
- Undertaking account management administration activity. This will include, for example, overseeing the utilization of the company’s account management data base system, coordinating requests for promotional materials, on-site promotional activity, trainings and contact with other departments as required to perform the role. This will also include finance related administration as needed.
- Development and implementation of account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
- Undertake planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Provide clients with utilization reports, trend analysis and consultation to maximize the value of our services for the client.
- Work effectively with WPO account managers in the US, Canada, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts.

**Requirements**:

- Fluent written and spoken Portuguese and English.
- Bachelor’s Degree in management, business or related field required.
- Excellent communication, interpersonal and professional presentation skills is essential.
- Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines.
- Previous demonstrated experience is preferred in an account management or customer services roles working in the business-to-business services sector and or with 3rd party re-sellers.

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